The Ansys Innovation Space website recently experienced a database corruption issue. While service has been restored there appears to have been some data loss from November 13. We are still investigating and apologize for any issues our users may have as a result.
Ansys Products

Ansys Products

Discuss installation & licensing of our Ansys Teaching and Research products.

ansys fluent error when opening it “unexpected license problem”

    • danglasberg
      Subscriber

      Recently I have shut down Fluent from task manager as it froze because I was upgrading the progress from workbench while still having open fluent (by mistake) and after this I cant open any project, the fluent interface opens and i get the mesagge "Unexpected license problem, Hit return to exit"

      I attach bellow the text file created after I run diagnostics from the Ansys Licensing Setting program, maybe it helps, I use the 2024 r1 version for students of Ansys

      Creating temporary folder:
      ----------------------------
      
      C:\Users\DANGLA~1\AppData\Local\Temp\AnsysDiagnostics_20240910143930
      
      Getting system date:
      ----------------------
      
      2024-09-10T11:39:30.745Z
      
      Getting system information:
      -----------------------------
      
      {
          "version": "4.34.23",
          "system": {
              "manufacturer": "ASUSTeK COMPUTER INC.",
              "model": "ROG Strix G634JZ_G634JZ",
              "version": "1.0",
              "serial": "R2NRKD00719407C",
              "uuid": "8ac37e4e-896b-b14b-a20e-8ef8c9cbb2e9",
              "sku": "",
              "virtual": false
          },
          "bios": {
              "vendor": "American Megatrends International, LLC.",
              "version": "_ASUS_ - 1072009",
              "releaseDate": "2024-04-19",
              "revision": ""
          },
          "baseboard": {
              "manufacturer": "ASUSTeK COMPUTER INC.",
              "model": "G634JZ",
              "version": "1.0",
              "serial": "BML32MC01YS",
              "assetTag": ""
          },
          "chassis": {
              "manufacturer": "ASUSTeK COMPUTER INC.",
              "model": "",
              "type": "Notebook",
              "version": "1.0",
              "serial": "R2NRKD00719407C",
              "assetTag": "",
              "sku": ""
          },
          "os": {
              "platform": "win32",
              "distro": "Microsoft Windows 11 Pro",
              "release": "10.0.22631",
              "codename": "",
              "kernel": "10.0.22631",
              "arch": "x64",
              "hostname": "DESKTOP-GD6TJR6",
              "fqdn": "DESKTOP-GD6TJR6.%USERDNSDOMAIN%",
              "codepage": " 437",
              "logofile": "windows",
              "serial": "00330-80202-00703-AA557",
              "build": "22631",
              "servicepack": "0.0",
              "uefi": false
          },
          "uuid": {
              "os": "c3811108-98ab-4610-9230-dfe3b7b70063"
          },
          "versions": {
              "kernel": "10.0.22631",
              "openssl": "1.1.1",
              "systemOpenssl": "",
              "systemOpensslLib": "",
              "node": "16.16.0",
              "v8": "10.6.194.27-electron.0",
              "npm": "",
              "yarn": "",
              "pm2": "",
              "gulp": "",
              "grunt": "",
              "git": "",
              "tsc": "",
              "mysql": "",
              "redis": "",
              "mongodb": "",
              "apache": "",
              "nginx": "",
              "php": "",
              "docker": "",
              "postfix": "",
              "postgresql": "",
              "perl": "",
              "python": "",
              "python3": "",
              "pip": "",
              "pip3": "",
              "java": "",
              "gcc": "",
              "virtualbox": "",
              "dotnet": "8.0.100"
          },
          "cpu": {
              "manufacturer": "13th",
              "brand": "Gen Intel® Core™ i9-13980HX",
              "vendor": "GenuineIntel",
              "family": "6",
              "model": "183",
              "stepping": "1",
              "revision": "",
              "voltage": "",
              "speed": "2.20",
              "speedmin": "",
              "speedmax": "2.20",
              "governor": "",
              "cores": 32,
              "physicalCores": 24,
              "processors": 1,
              "socket": "",
              "cache": {
                  "l1d": 512,
                  "l1i": 1024,
                  "l2": 33554432,
                  "l3": 37748736
              },
              "flags": "de pse tsc msr mce sep mtrr mca cmov psn clfsh ds acpi mmx fxsr sse sse2 ss htt tm ia64 pbe"
          },
          "graphics": {
              "controllers": [
                  {
                      "vendor": "Intel Corporation",
                      "model": "Intel(R) UHD Graphics",
                      "bus": "PCI",
                      "vram": 1024,
                      "vramDynamic": true,
                      "subDeviceId": "212D1043"
                  },
                  {
                      "vendor": "NVIDIA",
                      "model": "NVIDIA GeForce RTX 4080 Laptop GPU",
                      "bus": "PCI",
                      "vram": 12282,
                      "vramDynamic": true,
                      "subDeviceId": "0x212D1043",
                      "driverVersion": "555.99",
                      "name": "NVIDIA GeForce RTX 4080 Laptop GPU",
                      "pciBus": "00000000:01:00.0",
                      "memoryTotal": 12282,
                      "memoryFree": 11997,
                      "temperatureGpu": 54,
                      "powerDraw": 1.47,
                      "clockCore": 210,
                      "clockMemory": 405
                  }
              ],
              "displays": [
                  {
                      "vendor": "(Standard monitor types)",
                      "model": "Generic PnP Monitor",
                      "deviceName": "\\\\.\\DISPLAY1",
                      "main": true,
                      "builtin": true,
                      "connection": "INTERNAL",
                      "resolutionx": 2560,
                      "resolutiony": 1600,
                      "sizex": 34,
                      "sizey": 22,
                      "pixeldepth": 32,
                      "currentResX": 1707,
                      "currentResY": 1067,
                      "positionX": 0,
                      "positionY": 0,
                      "currentRefreshRate": 240
                  }
              ]
          },
          "net": [
              {
                  "iface": "Wi-Fi",
                  "ifaceName": "Intel(R) Wi-Fi 6E AX211 160MHz",
                  "ip4": "192.168.112.43",
                  "ip4subnet": "255.255.255.0",
                  "ip6": "fe80::28f2:5c5f:fe18:95a5",
                  "ip6subnet": "ffff:ffff:ffff:ffff::",
                  "mac": "f4:c8:8a:79:9b:d1",
                  "internal": false,
                  "virtual": false,
                  "operstate": "up",
                  "type": "wireless",
                  "duplex": "",
                  "mtu": "",
                  "speed": 72.2,
                  "dhcp": "true",
                  "dnsSuffix": "",
                  "ieee8021xAuth": "Unknown",
                  "ieee8021xState": "Unknown",
                  "carrierChanges": 0
              },
              {
                  "iface": "Loopback Pseudo-Interface 1",
                  "ifaceName": "Loopback Pseudo-Interface 1",
                  "ip4": "127.0.0.1",
                  "ip4subnet": "255.0.0.0",
                  "ip6": "::1",
                  "ip6subnet": "ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff",
                  "mac": "00:00:00:00:00:00",
                  "internal": true,
                  "virtual": false,
                  "operstate": "down",
                  "type": "",
                  "duplex": "",
                  "mtu": "",
                  "speed": -1,
                  "dhcp": false,
                  "dnsSuffix": "",
                  "ieee8021xAuth": "Unknown",
                  "ieee8021xState": "Unknown",
                  "carrierChanges": 0
              },
              {
                  "iface": "Realtek Gaming 2.5GbE Family Controller",
                  "ifaceName": "Realtek Gaming 2.5GbE Family Controller",
                  "ip4": "",
                  "ip4subnet": "",
                  "ip6": "",
                  "ip6subnet": "",
                  "mac": "c8:7f:54:ca:9d:18",
                  "virtual": false,
                  "operstate": "down",
                  "type": "wired",
                  "duplex": "",
                  "mtu": "",
                  "speed": 9223372036854.775,
                  "dhcp": "true",
                  "dnsSuffix": "",
                  "ieee8021xAuth": "Unknown",
                  "ieee8021xState": "Unknown",
                  "carrierChanges": 0
              }
          ],
          "memLayout": [
              {
                  "size": 17179869184,
                  "bank": "BANK 0",
                  "type": "Unknown",
                  "clockSpeed": 4800,
                  "formFactor": "SODIMM",
                  "manufacturer": "SK Hynix",
                  "partNum": "HMCG78MEBSA092N",
                  "serialNum": "96380291",
                  "voltageConfigured": 1.1,
                  "voltageMin": 1.1,
                  "voltageMax": 1.1
              },
              {
                  "size": 17179869184,
                  "bank": "BANK 0",
                  "type": "Unknown",
                  "clockSpeed": 4800,
                  "formFactor": "SODIMM",
                  "manufacturer": "SK Hynix",
                  "partNum": "HMCG78MEBSA092N",
                  "serialNum": "96380290",
                  "voltageConfigured": 1.1,
                  "voltageMin": 1.1,
                  "voltageMax": 1.1
              }
          ],
          "diskLayout": [
              {
                  "device": "",
                  "type": "SSD",
                  "name": "NVMe SAMSUNG MZVL21T0HCLR-00B00",
                  "vendor": "(Standard disk drives)",
                  "size": 1024203640320,
                  "bytesPerSector": 512,
                  "totalCylinders": 124519,
                  "totalHeads": 255,
                  "totalSectors": 2000397735,
                  "totalTracks": 31752345,
                  "tracksPerCylinder": 255,
                  "sectorsPerTrack": 63,
                  "firmwareRevision": "GXA7601Q",
                  "serialNum": "0025_38BC_21A0_31D7.",
                  "interfaceType": "NVMe",
                  "smartStatus": "Ok"
              },
              {
                  "device": "",
                  "type": "SSD",
                  "name": "NVMe SAMSUNG MZVL21T0HCLR-00B00",
                  "vendor": "(Standard disk drives)",
                  "size": 1024203640320,
                  "bytesPerSector": 512,
                  "totalCylinders": 124519,
                  "totalHeads": 255,
                  "totalSectors": 2000397735,
                  "totalTracks": 31752345,
                  "tracksPerCylinder": 255,
                  "sectorsPerTrack": 63,
                  "firmwareRevision": "GXA7601Q",
                  "serialNum": "0025_38BC_21A0_31D2.",
                  "interfaceType": "NVMe",
                  "smartStatus": "Ok"
              }
          ]
      }
      
      Getting environment variables:
      --------------------------------
      
      {
          "ACSetupSvcPort": "23210",
          "ACSvcPort": "17532",
          "ALLUSERSPROFILE": "C:\\ProgramData",
          "ANSYS241_DIR": "C:\\Program Files\\ANSYS Inc\\ANSYS Student\\v241\\ANSYS",
          "APPDATA": "C:\\Users\\dan glasberg\\AppData\\Roaming",
          "asl.log": "Destination=file",
          "AWP_LOCALE241": "en-us",
          "AWP_ROOT241": "C:\\Program Files\\ANSYS Inc\\ANSYS Student\\v241",
          "CADOE_LIBDIR241": "C:\\Program Files\\ANSYS Inc\\ANSYS Student\\v241\\CommonFiles\\Language\\en-us",
          "CommonProgramFiles": "C:\\Program Files\\Common Files",
          "CommonProgramFiles(x86)": "C:\\Program Files (x86)\\Common Files",
          "CommonProgramW6432": "C:\\Program Files\\Common Files",
          "COMPUTERNAME": "DESKTOP-GD6TJR6",
          "ComSpec": "C:\\Windows\\system32\\cmd.exe",
          "DriverData": "C:\\Windows\\System32\\Drivers\\DriverData",
          "HOME": "C:\\Users\\dan glasberg",
          "HOMEDRIVE": "C:",
          "HOMEPATH": "\\Users\\dan glasberg",
          "IFORT_COMPILER24": "C:\\Program Files (x86)\\Intel\\oneAPI\\compiler\\2024.0\\windows\\",
          "IGCCSVC_DB": "AQAAANCMnd8BFdERjHoAwE/Cl+sBAAAAiSSHFBs+00exUFewBe/LoQQAAAACAAAAAAAQZgAAAAEAACAAAADXXYJToIPpTKc10cRNUowTsnLlQtvPVP99TIHL85U69wAAAAAOgAAAAAIAACAAAABVvfAvAb3m3bghtx0MM/7cV0R18weLfoPRgNUW9Um65WAAAAC96GB+u6LEa5ATWI0CENvxeVjm8ygldCzODsR5lLvhf6MS4VW/ST1QEDiOvutHEoXIvQMU9kQJeushNekPs8MH0YuFKJg7Jxfc/IGta7DU1zZfRXftZz4aoNKY0FEE8VxAAAAACDJ6bwrMglLSF95cJO924Al6NyKOyM0JO/3RC05OAMoTUAz488n6M8Z+Jef7469rFHaljufq7+N/akd+uaP1Dg==",
          "LOCALAPPDATA": "C:\\Users\\dan glasberg\\AppData\\Local",
          "LOGONSERVER": "\\\\DESKTOP-GD6TJR6",
          "LSTC_LICENSE": "Ansys",
          "NUMBER_OF_PROCESSORS": "32",
          "OMP_NUM_THREADS": "32",
          "OneDrive": "C:\\Users\\dan glasberg\\OneDrive",
          "OneDriveConsumer": "C:\\Users\\dan glasberg\\OneDrive",
          "ORIGINAL_XDG_CURRENT_DESKTOP": "undefined",
          "OS": "Windows_NT",
          "Path": "C:\\Windows\\system32;C:\\Windows;C:\\Windows\\System32\\Wbem;C:\\Windows\\System32\\WindowsPowerShell\\v1.0\\;C:\\Windows\\System32\\OpenSSH\\;C:\\Program Files\\dotnet\\;C:\\Program Files\\NVIDIA Corporation\\NVIDIA NvDLISR;C:\\Program Files (x86)\\NVIDIA Corporation\\PhysX\\Common;C:\\Program Files\\MATLAB\\R2023b\\bin;C:\\Program Files\\Microsoft SQL Server\\150\\Tools\\Binn\\;C:\\Program Files\\Microsoft SQL Server\\Client SDK\\ODBC\\170\\Tools\\Binn\\;C:\\Program Files (x86)\\Windows Kits\\10\\Windows Performance Toolkit\\;C:\\Program Files (x86)\\Microsoft SQL Server\\160\\Tools\\Binn\\;C:\\Program Files\\Microsoft SQL Server\\160\\Tools\\Binn\\;C:\\Program Files\\Microsoft SQL Server\\160\\DTS\\Binn\\;C:\\Program Files (x86)\\Windows Kits\\8.1\\Windows Performance Toolkit\\;C:\\Users\\dan glasberg\\AppData\\Local\\Microsoft\\WindowsApps;C:\\Users\\dan glasberg\\.dotnet\\tools",
          "PATHEXT": ".COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC",
          "PROCESSOR_ARCHITECTURE": "AMD64",
          "PROCESSOR_IDENTIFIER": "Intel64 Family 6 Model 183 Stepping 1, GenuineIntel",
          "PROCESSOR_LEVEL": "6",
          "PROCESSOR_REVISION": "b701",
          "ProgramData": "C:\\ProgramData",
          "ProgramFiles": "C:\\Program Files",
          "ProgramFiles(x86)": "C:\\Program Files (x86)",
          "ProgramW6432": "C:\\Program Files",
          "PSModulePath": "C:\\Program Files\\WindowsPowerShell\\Modules;C:\\Windows\\system32\\WindowsPowerShell\\v1.0\\Modules;C:\\Program Files (x86)\\Microsoft SQL Server\\160\\Tools\\PowerShell\\Modules\\",
          "PUBLIC": "C:\\Users\\Public",
          "P_SCHEMA": "C:\\Program Files\\ANSYS Inc\\ANSYS Student\\v241\\AISOL\\CADIntegration\\Parasolid\\PSchema",
          "RlsSvcPort": "22112",
          "SoS_debug_exe": "C:\\Program Files\\ANSYS Inc\\ANSYS Student\\v241\\optiSLang\\sos\\sos_console.exe",
          "SoS_exe": "C:\\Program Files\\ANSYS Inc\\ANSYS Student\\v241\\optiSLang\\sos\\sos.exe",
          "SoS_install_dir": "C:\\Program Files\\ANSYS Inc\\ANSYS Student\\v241\\optiSLang\\sos",
          "SSL_CERT_DIR": "C:\\Users\\dan glasberg\\.local\\win-ca\\pem",
          "SystemDrive": "C:",
          "SystemRoot": "C:\\Windows",
          "TEMP": "C:\\Users\\DANGLA~1\\AppData\\Local\\Temp",
          "TMP": "C:\\Users\\DANGLA~1\\AppData\\Local\\Temp",
          "USERDOMAIN": "DESKTOP-GD6TJR6",
          "USERDOMAIN_ROAMINGPROFILE": "DESKTOP-GD6TJR6",
          "USERNAME": "dan glasberg",
          "USERPROFILE": "C:\\Users\\dan glasberg",
          "windir": "C:\\Windows",
          "ZES_ENABLE_SYSMAN": "1",
          "__COMPAT_LAYER": "Installer"
      }
      
      Getting firewall settings:
      ----------------------------
      
      netsh firewall show allowedprogram
      
      Allowed programs configuration for Domain profile:
      Mode     Traffic direction    Name / Program
      -------------------------------------------------------------------
      Enable   Inbound              AutoConnectHelper TCP / C:\Program Files\ASUS\ARMOURY CRATE Service\MobilePlugin\AutoConnectHelper.exe
      Enable   Inbound              AnyDesk / C:\Program Files (x86)\AnyDesk\AnyDesk.exe
      
      Allowed programs configuration for Standard profile:
      Mode     Traffic direction    Name / Program
      -------------------------------------------------------------------
      Enable   Inbound              AutoConnectHelper TCP / C:\Program Files\ASUS\ARMOURY CRATE Service\MobilePlugin\AutoConnectHelper.exe
      Enable   Inbound              AnyDesk / C:\Program Files (x86)\AnyDesk\AnyDesk.exe
      Enable   Inbound              fl_mpi2410 / C:\program files\ansys inc\ansys student\v241\fluent\fluent24.1.0\win64\3ddp_node\fl_mpi2410.exe
      Enable   Inbound              fl2410 / C:\program files\ansys inc\ansys student\v241\fluent\fluent24.1.0\win64\3ddp_host\fl2410.exe
      Enable   Inbound              postengine / C:\program files\ansys inc\ansys student\v241\cfx\bin\winnt-amd64\postengine.exe
      Enable   Inbound              postgui_ogl / C:\program files\ansys inc\ansys student\v241\cfx\bin\winnt-amd64\postgui_ogl.exe
      Enable   Inbound              CFX 2024 R1 / C:\program files\ansys inc\ansys student\v241\cfx\bin\winnt-amd64\viewer_ogl.exe
      Enable   Inbound              preengine / C:\program files\ansys inc\ansys student\v241\cfx\bin\winnt-amd64\preengine.exe
      Enable   Inbound              pregui_ogl / C:\program files\ansys inc\ansys student\v241\cfx\bin\winnt-amd64\pregui_ogl.exe
      Enable   Inbound              Ansys Discovery 2024 R1 / C:\program files\ansys inc\ansys student\v241\discovery\discovery.exe
      Enable   Inbound              Mechanical 2024 R1 / C:\program files\ansys inc\ansys student\v241\aisol\bin\winx64\ansyswbu.exe
      Enable   Inbound              SpaceClaim 2024 R1 / C:\program files\ansys inc\ansys student\v241\scdm\spaceclaim.exe
      Enable   Inbound              fl_mpi2410 / C:\program files\ansys inc\ansys student\v241\fluent\fluent24.1.0\win64\2ddp_node\fl_mpi2410.exe
      Enable   Inbound              PMI proxy for Hydra Process manager / C:\program files\ansys inc\ansys student\v241\fluent\fluent24.1.0\multiport\mpi\win64\intel2021\bin\hydra_pmi_proxy.exe
      Enable   Inbound              mpiexec / C:\program files\ansys inc\ansys student\v241\fluent\fluent24.1.0\multiport\mpi\win64\intel2021\bin\mpiexec.exe
      Enable   Inbound              fl2410 / C:\program files\ansys inc\ansys student\v241\fluent\fluent24.1.0\win64\2ddp_host\fl2410.exe
      Enable   Inbound              cx2410 / C:\program files\ansys inc\ansys student\v241\fluent\fluent24.1.0\cortex\win64\cx2410.exe
      Enable   Inbound              Ansys Workbench / C:\program files\ansys inc\ansys student\v241\framework\bin\win64\ansysfww.exe
      Enable   Inbound              Ansys Common Licensing.  Modified at Ansys Release 2024 R1. / C:\program files\ansys inc\ansys student\v241\licensingclient\winx64\ansyscl.exe
      Enable   Inbound              CATIA / C:\program files (x86)\dassault systemes\b21\intel_a\code\bin\cnext.exe
      Enable   Inbound              orbixd / C:\program files (x86)\dassault systemes\b21\intel_a\code\bin\orbixd.exe
      Enable   Inbound              matlabwindow.exe / C:\users\dan glasberg\downloads\_temp_matlab_r2023b_win64\bin\win64\matlabwindow.exe
      Enable   Inbound              AutoConnectHelper TCP / C:\Program Files\ASUS\ARMOURY CRATE Service\MobilePlugin\AutoConnectHelper.exe
      Enable   Inbound              utweb.exe / C:\users\dan glasberg\appdata\roaming\utorrent web\utweb.exe
      
      IMPORTANT: Command executed successfully.
      However, "netsh firewall" is deprecated;
      use "netsh advfirewall firewall" instead.
      For more information on using "netsh advfirewall firewall" commands
      instead of "netsh firewall", see KB article 947709
      at https://go.microsoft.com/fwlink/?linkid=121488 .
      
      
      
      
      
      Getting available license information:
      ----------------------------------------
      
      
      Checking FNO server...
      ----------------------
      
      ping ansys-fno.flexnetoperations.com
      WARNING: ansys-fno.flexnetoperations.com is not reachable.
      
      Checking LAAS server...
      -----------------------
      
      curl -v https://laas.fnocc.com -o C:\Users\DANGLA~1\AppData\Local\Temp\.ansys\laas_output.log
      
        % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                       Dload  Upload   Total   Spent    Left  Speed
      
        0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0* Host laas.fnocc.com:443 was resolved.
      * IPv6: (none)
      * IPv4: 20.16.190.221
      *   Trying 20.16.190.221:443...
      * Connected to laas.fnocc.com (20.16.190.221) port 443
      * schannel: disabled automatic use of client certificate
      * ALPN: curl offers http/1.1
      
        0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0* ALPN: server accepted http/1.1
      * using HTTP/1.x
      > GET / HTTP/1.1
      
      > Host: laas.fnocc.com
      
      > User-Agent: curl/8.7.1
      
      > Accept: */*
      
      > 
      
      * Request completely sent off
      * schannel: remote party requests renegotiation
      * schannel: renegotiating SSL/TLS connection
      * schannel: SSL/TLS connection renegotiated
      * schannel: remote party requests renegotiation
      * schannel: renegotiating SSL/TLS connection
      * schannel: SSL/TLS connection renegotiated
      < HTTP/1.1 302 
      
      < Date: Tue, 10 Sep 2024 11:37:47 GMT
      
      < Content-Length: 0
      
      < Connection: keep-alive
      
      < Set-Cookie: laas-cookie=86535f332f5dd56de64793a8dff31c6a|1169eb77ada69db09cacdf5b49a61b8d; Expires=Tue, 10-Sep-24 12:37:47 GMT; Max-Age=3600; Path=/; Secure; HttpOnly
      
      < Set-Cookie: JSESSIONID=3C6305828DDCCFFD779163ACEF06505C; Path=/; Secure; HttpOnly
      
      < X-Content-Type-Options: nosniff
      
      < X-XSS-Protection: 1; mode=block
      
      < Cache-Control: no-cache, no-store, max-age=0, must-revalidate
      
      < Pragma: no-cache
      
      < Expires: 0
      
      < Strict-Transport-Security: max-age=15724800; includeSubDomains
      
      < X-Frame-Options: DENY
      
      < Location: https://laas.laasprod-uswest2.revenera.com/login
      
      < Content-Language: en-US
      
      < X-Forwarded-For: 213.233.110.231:33232, 20.16.190.221
      
      < 
      
      
        0     0    0     0    0     0      0      0 --:--:--  0:00:01 --:--:--     0
      * Connection #0 to host laas.fnocc.com left intact
      
      
      Checking proxy settings...
      --------------------------
      
      [object Object]
      
      Checking network interfaces...
      ------------------------------
      
      
      Windows IP Configuration
      
         Host Name . . . . . . . . . . . . : DESKTOP-GD6TJR6
         Primary Dns Suffix  . . . . . . . : 
         Node Type . . . . . . . . . . . . : Mixed
         IP Routing Enabled. . . . . . . . : No
         WINS Proxy Enabled. . . . . . . . : No
      
      Ethernet adapter Ethernet:
      
         Media State . . . . . . . . . . . : Media disconnected
         Connection-specific DNS Suffix  . : p27.regie.upb.ro
         Description . . . . . . . . . . . : Realtek Gaming 2.5GbE Family Controller
         Physical Address. . . . . . . . . : C8-7F-54-CA-9D-18
         DHCP Enabled. . . . . . . . . . . : Yes
         Autoconfiguration Enabled . . . . : Yes
      
      Wireless LAN adapter Local Area Connection* 9:
      
         Media State . . . . . . . . . . . : Media disconnected
         Connection-specific DNS Suffix  . : 
         Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
         Physical Address. . . . . . . . . : F4-C8-8A-79-9B-D2
         DHCP Enabled. . . . . . . . . . . : Yes
         Autoconfiguration Enabled . . . . : Yes
      
      Wireless LAN adapter Local Area Connection* 10:
      
         Media State . . . . . . . . . . . : Media disconnected
         Connection-specific DNS Suffix  . : 
         Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
         Physical Address. . . . . . . . . : F6-C8-8A-79-9B-D1
         DHCP Enabled. . . . . . . . . . . : No
         Autoconfiguration Enabled . . . . : Yes
      
      Wireless LAN adapter Wi-Fi:
      
         Connection-specific DNS Suffix  . : 
         Description . . . . . . . . . . . : Intel(R) Wi-Fi 6E AX211 160MHz
         Physical Address. . . . . . . . . : F4-C8-8A-79-9B-D1
         DHCP Enabled. . . . . . . . . . . : Yes
         Autoconfiguration Enabled . . . . : Yes
         Link-local IPv6 Address . . . . . : fe80::28f2:5c5f:fe18:95a5%8(Preferred) 
         IPv4 Address. . . . . . . . . . . : 192.168.112.43(Preferred) 
         Subnet Mask . . . . . . . . . . . : 255.255.255.0
         Lease Obtained. . . . . . . . . . : Tuesday, September 10, 2024 1:02:52 PM
         Lease Expires . . . . . . . . . . : Tuesday, September 10, 2024 3:33:22 PM
         Default Gateway . . . . . . . . . : 192.168.112.158
         DHCP Server . . . . . . . . . . . : 192.168.112.158
         DHCPv6 IAID . . . . . . . . . . . : 150259850
         DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2C-EB-3E-FA-C8-7F-54-CA-9D-18
         DNS Servers . . . . . . . . . . . : 192.168.112.158
         NetBIOS over Tcpip. . . . . . . . : Enabled
      
      
      Copy msinfo32 output file...
      ----------------------------
      
      msinfo32 /nfo "C:\Users\DANGLA~1\AppData\Local\Temp\AnsysDiagnostics_20240910143930\ansyssys.nfo"
      
      
      
      Copy install files...
      ---------------------
      
      
      Copy debug files...
      -------------------
      
      
      Copy subscriptions files...
      ---------------------------
      
      
      Copy ini file...
      ----------------
      
      
      Copy preferences files...
      -------------------------
      
      
      Copy console output file...
      ---------------------------
      
      
      Creating zip file...
      --------------------
      
      Done.
    • Rajeshwari Jadhav
      Ansys Employee

      Hi,

      Try to launch fluent via workbench, if any error share the screenshot. Goto .ansys folder (%temp% ), open the *fluent241.out file and share the screenshot with latest timestamp.

      Rename the Ansys folder %appdata% and try to relaunch.

      Try to run productconfig.exe as an admin (C:\program files\ansys inc\ansys student\v241) and unconfigure and then configure it again.

      Also can you try v242 too?

       

    • brittanyapack
      Subscriber

       

      Hi

      I’m getting an “unexpected licensing problem” when opening Ansys Fluent. Have you tried tunnel rush restarting Fluent via Workbench or checking the log files for more details?

       

    • danglasberg
      Subscriber

      Thank you, it worked with productconfig.exe

Viewing 3 reply threads
  • You must be logged in to reply to this topic.