Workbench error

- August 19, 2018 at 12:16 am
  
  Jimmyhan
  Subscriber
  
  Hi, ANSYS experts!
  
  I am Jimmy, in recent days when I run the ANSYS workbench, I got this warning and I can not see tools in the workbench. If I restart my laptop, everything is ok. I do worry about my simulation datum. Can you give me some explanation?
- August 19, 2018 at 1:04 am
  
  Sandeep Medikonda
  Ansys Employee
  
  Jimmy,
  
  I've moved your post to Installation and Licensing as it might get better attention here.
  
  Can you provide some more info on the version and OS information etc that might help better debug?
  
  Regards,
  
  Sandeep
- August 19, 2018 at 2:36 pm
  
  Jimmyhan
  Subscriber
  
  Thank you for your reply, my ANSYS version is 19.0. My laptop is DELL M3800 and win7 system.
- August 20, 2018 at 4:56 pm
  
  tsiriaks
  Ansys Employee
  
  Hi Jimmyhan,
  
  Try deleting the file ANSYSLI_DEMO_PORT under %appdata%ansys (copy and paste this in Windows file explorer address bar or in Windows search).
  
  If that doesn't help, try deleting the entire %appdata%ansys folder
  
  If that doesn't help, refer to the question #7 in this FAQ document https://www.ansys.com/-/media/ansys/corporate/files/pdf/product/academic/student-faq.pdf?la=en
  
  If that doesn't help, make sure you have read/write permissions under %appdata%ansys
  
  Thank you,
  
  Win
- August 26, 2018 at 10:27 pm
  
  Jimmyhan
  Subscriber
  
  Thank you for your reply, I will try.
- December 17, 2020 at 3:57 pm
  
  jonhm99
  Subscriber
  
  I deleted the folder and it still does not worknEdit: restarted the computer and now worksn