Learning Forum

[Ayatollah Yehia]

I have an academic license from the university and the license has expired. I did a clean uninstall and reinstall and am receiving the following error from ANSYS Client Licensing Center: 

lmutil - Copyright (c) 1989-2022 Flexera. All Rights Reserved. Flexible License Manager status on Mon 9/2/2024 13:45 [Detecting lmgrd processes...] Error getting status: Cannot connect to license server system. (-15,10032) Error: Command failed: C:\Program Files\ANSYS Inc\v222\licensingclient\winx64\lmutil.exe lmstat -c XXX@XXX.license.XXX.edu

I've run this as administrator on the university VPN and keep receiving the same error. I've double-checked the port and licensing number and it's correct. What can I do?

[Rajeshwari Jadhav]

Hi Ayatollah,

send screenshot of ping and telnet through command prompt.

ping yourservername

telnet yourservername portno.