Learning Forum

[ali.afrouzian]

license error.JPG

[Lito Yap]

@ale,
Can you copy and paste the image into the post? We are not allowed to download attachments in the forum. Thank you.

[ali.afrouzian]

attached

[Lito Yap]

Stop Ansys LM
Remove the "ansyslmd.lic" from the Ansys LM installation folder, "C:\Program Files\Ansys Inc\Shared files\Licensing\license_files"
Start Ansys LM
Add the new license file into Ansys LM
Ensure that you did not make any changes to the entries in the license file except the ports.

[ali.afrouzian]

I'm running the same issue!

[Lito Yap]

Did you activate the entitlement using the hostid information from the Ansys LM center?

[ali.afrouzian]

It seems it's already activated.

[Lito Yap]

Yes, you activated the entitlement today, Jan 13, 2022. Did you use the HOSTID information file from the Ansys LM center installed on your server?

[ali.afrouzian]

No, Actually I used the hostid from the command prompt.
This is the host id of the server?(attached)
If this is the case, which one I'm supposed to use? and should I go ahead and generate a new license file using this hostid?

[Lito Yap]

From the command prompt, the mac address you are using is a "Host-Only" virtual box address. This could be the reason why it is not seen by Ansys LM. Use the HostID information found in the Ansys LM Center. You can use any of the Hostid information available in the Ansys LMCenter. "Save to file" and click on the "Re-host" icon in the Ansys licensing portal -> Manage Activations section. When prompted use the "Upload License..." option. Generate/Save and download the new license file.

[ali.afrouzian]

Thank you so much.
The issue has been resolved.

[Lito Yap]

You are welcome. Glad to hear this has been resolved.