Learning Forum

[boergeh]

Hi,nwe have a campus wide license for Ansys and a user that is trying to access Maxwell receives an error and can't connect to the license server. Normal Ansys works just fine for the user, only the Maxwell package does not.nThe error that we see isnUsers of maxwell_desktop: (Error: 550 licenses, unsupported by licensed server)nPlease advice.nThank you!n

[Waled Raban]

Can you please try these steps on your computer: ELECTRONICS CLIENTn 1. For Windows: Attach a copy of C:\Program Files\AnsysEM\Shared Files\Licensing\ansyslmd.inin 1.1 or For Linux ~InstallDir/AnsysEM/shared_files/licensing/ansyslmd.ininPlease follow these steps for gathering the server side diagnostics.n1. Launch ANSYS License Management Centern 1.1 For Windows: Click Start>All Programs>ANSYS, Inc. License Manager> ANSYS License Management Center or copy and paste this http:/localhost:1084/ to any web browsern 1.2 For Linux: Run the start_lmcenter script in ansys_Inc/shared_files/licensing/ directoryn2. Click Gather Diagnostic Informationn3. Click SAVE TO FILE, the diagnostic folder will be created in the same directory as the "Download Location" set for the web browser that is used to open ANSYS License Management Center. If the web browser displays options between save and open, please save the file and attach a copy.n

[tsiriaks]

If your license status shows 'unsupported' like this, it means your currently installed license file contains expired maxwell_desktop license.nPlease check your installed license file against the latest license file that you received from your ANSYS Account Manager. It's likely that you can just install the latest license file to fix this.n

[Waled Raban]

Here is a text file given to me by the IT. Does this help?nn

[Waled Raban]

Hi Boerge, nCan you try to run the following commands in CMD Prompt on your workstationnmkdir C:\Temp\Ansoft_Debug\.ansysnset > C:\Temp\Ansoft_Debug\set.log ncopy %ANSYSEM_ROOT202%\..\..\Shared Files\licensing\ansyslmd.ini C:\Temp\Ansoft_Debugcopy %temp%\.ansys C:\Temp\Ansoft_Debug\.ansysnping ansys -4 > C:\Temp\Ansoft_Debug\ping.logn%ANSYSEM_ROOT202%\..\..\Shared Files\licensing\winx64\lmutil lmstat -a -c 1055@ansys > C:\Temp\Ansoft_Debug\lmstat.logn nthen zip the C:\Temp\Ansoft_Debug\ folder and email it to waled, pleasen