Error while update new license

- July 8, 2021 at 3:56 pm
  
  minyoung
  Subscriber
  
  Hello,
  A few days ago, our lab renewed the ANSYS license and got an error while trying to update the new license.
  We use ICEM CFD 14.5.7 and Fluent 14.5.7 and ANSYS License Manager 17.0 and there was no issue using these versions of the software and the license manager last year.
  However the following error occurs when we start ICEM CFD. We have checked the new license file has been updated correctly.
  Is this because new license from this year does not support ICEM CFD 14.5.7 and Fluent 14.5.7 and/or ANSYS License Manager 17.0? Thank you.
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  ICEM CFD 14.5.7
  Error: Capability ICEM CFD - Advanced Meshing does not exist in the ANSYS licensing pool.
  None of the products enabling this capability are available in the specified license path:
    ANSYSLI_SERVERS: [email protected] (server address) <- I put the correct server address
    FLEXlm Servers: [email protected] (server address)
  
  ICEM CFD 14.5.7 Initialization Error:
  failed to get ansys license 10019: return code 1, Capability ICEM CFD - Advanced Meshing does not exist in the ANSYS licensing pool.
  None of the products enabling this capability are available in the specified license path:
    ANSYSLI_SERVERS: [email protected] (server address)
    FLEXlm Servers: [email protected] (server address)
  
  You cannot use this function because a valid license for the mesh editor was not found. Please make sure your license server is running and that you have a valid and available FEATURE or INCREMENT line for "aienv", "aimed", or "med". If you are an academic user with a valid academic key, please verify that the "User's License Preferences" are set to "Use Academic Licenses".
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- July 19, 2021 at 1:42 pm
  
  George Karnos
  Ansys Employee
  
  Yes, This may be the issue.
  Can you post the increment lines from the old and new licenses?