Learning Forum

[phwang]

Hi all,

 

I am currently try to access the Lumerical for simulation. However, I am encounterd with the issue that states I am not associated with any account. The license is currently active. 

 

The attached is a screenshot of the error. Please let me know if there's anything wrong here. Thank you!

[Lito]

@phwang, 

Please configure Lumerical using the Optics Launcher License configuration utility - Do Not use the Ansys client licensing setting, Do Not enable anything in the Ansys client licensing settings.

Make sure that you are able to connect to the license server on your local network. Otherwise, consult with your Ansys Support Coordinator/Licensing Admins for the correct license server information. 

We have the following for reference:

• Ansys Optics - Lumerical FAQ
• Lumerical license configuration with the Ansys Optics Launcher – Ansys Optics 
• https://optics.ansys.com/hc/article_attachments/27580131321363 
• License configuration using the Ansys Client Licensing Settings app – Ansys Optics 

 

[phwang]

Hi,

1. I followed the second link (Lumerical license configuration with the Ansys Optics Launcher – Ansys Optics ) and
2. don't follow the forth link (License configuration using the Ansys Client Licensing Settings app – Ansys Optics ), which means I disable all the connect at ansys licensing setting.

But the issue still exist. Please let me know if there's anything I should fix. Thanks

 

[Lito]

Please send a screenshot of the Optics Launcher License Configuration Utility. 

[phwang]

Hi,

Please see the followings, Thanks:

 

[Lito]

Can you try to open and run Lumerical FDTD from the Optics Launcher ? >>Running the Ansys Lumerical CAD/IDE – Ansys Optics 

Does it show "New Project" button on the Solvers' as shown on the KB above and image below?

 

[Lito]

By the way – ensure that Web licensing is NOT Enabled in the Ansys Client Licensing Settings. 

 

[phwang]

Yes. The above are all correct from my side as attached. However, the problem still exist.

[phwang]

The new project button exist. And the problem occurs after I clicked the new project button.

[Lito]

The screenshot of the error message you provided indicates that you are trying to access the Ansys shared web licensing and you are not accessing the on-prem license server.

• Ensure that all the settings in the Ansys client licensing settings are “Disabled” as shown in my previous screenshots. (resending below) 
• And you are running the 2025 version of the Ansys license manager on your license server. 
• 2025R2 products/software requires the newer version on the Ansys license manager as well. 

Optics Launcher license configuration
 


Ansys licensing settings – Web Licensing > Products & Elastic (Disabled for both USER & INSTALLATION) 


Ansys licensing settings – Preferences > License service priority (set for both USER & INSTALLATION)