client PC can not run ANSYS but host PC can run ANSYS

- February 27, 2023 at 11:43 am
  Gu Xuan
  Subscriber
  Why the host PC can run software？ The client PC can not.
  My professor PC installed licence. And the PC can run the software.
  I am a student. My PC can not run this software.
  The error is
  Failover feature ' Ansys spaceclaim Direct Modeler is not avaliable. FLEXIM server is not responding. Resource temporarily not available.
  ANSYSLI_SERVERS: 2325@goto333
  FLEXIm servers: 1055@goto333
  the reporting of Flexnet publisher license status is that
```
1055@goto333
------------------------------------------

lmutil - Copyright (c) 1989-2019 Flexera. All Rights Reserved.
Flexible License Manager status on Mon 2/27/2023 18:35

[Detecting lmgrd processes...]
License server status: 1055@goto333
    License file(s) on goto333: C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.lic:

   goto333: license server UP (MASTER) v11.17.2

Vendor daemon status (on goto333):

  ansyslmd: Cannot connect to license server system. (-15,10032)


goto333 is my professor PC name.
Can you solve this problem?
Thank you very much!!!!!!!!!!!
```
- March 6, 2023 at 12:02 pm
  
  ANSYS_MMadore
  Forum Moderator
  
  Please make sure the port for the ansyslmd daemon is open on the license server firewall. The error seems to indicate a problem with communicating with ansyslmd.
  You can set ansyslmd to a static port by adding it in the license file on the VENDOR line. Then restart the license manager and ensure the firewalls are updated to allow the port.
  For example:
  VENDOR ansyslmd PORT=1056
  If running only the Windows firewall on the server/host machine, please review this video for how to add exceptions for the executable files.
  https://www.youtube.com/watch?v=XIh47MZG__A&list=PL0lZXwHtV6OkRCk-_jQqtA0sTNgTWYB-i&index=14
- March 30, 2023 at 1:43 pm
  
  Gu Xuan
  Subscriber
- March 30, 2023 at 2:01 pm
  Gu Xuan
  Subscriber
  Thank you for your reply.
  Maybe the port is not the problem. Because the student' PC connected professor' PC with a port. And I tested it. It is OK. Please see the attached photo 1.
  And the student's PC can run the software before. But suddenly the PC can not run the software. It is so strange.
  I show more information about this problem.
  Looking forward to your advice.
  Thank you very much!!!
```
C:\Program Files\ANSYS Inc\v212\licensingclient\winx64\lmutil.exe lmstat -a -i -c 1055@goto333
lmutil - Copyright (c) 1989-2019 Flexera. All Rights Reserved.
Flexible License Manager status on Thu 3/30/2023 22:28

[Detecting lmgrd processes...]
License server status: 1055@goto333
    License file(s) on goto333: C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.lic:

   goto333: license server UP (MASTER) v11.17.2

Vendor daemon status (on goto333):

  ansyslmd: Cannot connect to license server system. (-15,10032)


NOTE: lmstat -i does not give information from the server,
      but only reads the license file.  For this reason, 
      lmstat -a is recommended instead.
```
  Feature Version #licenses Vendor Expires
  _______ _________ _________ ______ ________
```
 
```
  1055@goto333
  is up.
```
 
```
  Checking FNO server...
  ----------------------
```
 
```
  ping ansys-fno.flexnetoperations.com
  WARNING: ansys-fno.flexnetoperations.com is not reachable.
```
 
```
  Checking LAAS server...
  -----------------------
```
 
```
  curl -v https://laas.fnocc.com -o C:\Users\kanko\AppData\Local\Temp\.ansys\laas_output.log
```
 
```
  % Total % Received % Xferd Average Speed Time Time Time Current
  Dload Upload Total Spent Left Speed
```
 
```
  0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0* Trying 52.89.236.90:443...
  * Connected to laas.fnocc.com (52.89.236.90) port 443 (#0)
  * schannel: disabled automatic use of client certificate
  * ALPN: offers http/1.1
```
 
```
  0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0* ALPN: server accepted http/1.1
  > GET / HTTP/1.1
```
 
```
  > Host: laas.fnocc.com
```
 
```
  > User-Agent: curl/7.83.1
```
 
```
  > Accept: */*
```
 
```
  >
```
 
```
  * Mark bundle as not supporting multiuse
  < HTTP/1.1 302
```
 
```
  < Date: Thu, 30 Mar 2023 04:37:41 GMT
```
 
```
  < Content-Length: 0
```
 
```
  < Connection: keep-alive
```
 
```
  < Set-Cookie: laas-cookie=485a1a348026bb23ad2ec185c2e1abfb|1169eb77ada69db09cacdf5b49a61b8d; Expires=Thu, 30-Mar-23 05:37:41 GMT; Max-Age=3600; Path=/; Secure; HttpOnly
```
 
```
  < Set-Cookie: JSESSIONID=73FB7E93F26CEADBCBCA31FEC46FF300; Path=/; Secure; HttpOnly
```
 
```
  < X-Content-Type-Options: nosniff
```
 
```
  < X-XSS-Protection: 1; mode=block
```
 
```
  < Cache-Control: no-cache, no-store, max-age=0, must-revalidate
```
 
```
  < Pragma: no-cache
```
 
```
  < Expires: 0
```
 
```
  < Strict-Transport-Security: max-age=15724800; includeSubDomains
```
 
```
  < X-Frame-Options: DENY
```
 
```
  < Location: https://laas.fnocc.com/login
```
 
```
  < Content-Language: en-US
```
 
```
  < X-Forwarded-For: 133.82.251.156
```
 
```
  <
```
 
```
  0 0 0 0 0 0 0 0 --:--:-- 0:00:01 --:--:-- 0
  * Connection #0 to host laas.fnocc.com left intact
```
 
```
  Checking proxy settings...
  --------------------------
```
 
```
  Error: Command failed: cscript.exe //Nologo C:\Program Files\ANSYS Inc\v212\licensingclient\winx64\ClientSettings\resources\app.asar\node_modules\regedit\vbs\regList.wsf A HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings
```
 
```
  Checking network interfaces...
  ------------------------------
- March 30, 2023 at 2:07 pm
  
  ANSYS_MMadore
  Forum Moderator
  
  This does appear to be a Vendor Port issue or firewall issue. The message here tells us that it cannot connect to the ansyslmd process.
  License file(s) on goto333: C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.lic:
  goto333: license server UP (MASTER) v11.17.2
  Vendor daemon status (on goto333):
  ansyslmd: Cannot connect to license server system. (-15,10032)
- March 31, 2023 at 1:17 am
  
  Gu Xuan
  Subscriber
  
  Thank you very much for your immediate reply.
  So in your opinion， the problem is the host computer (PC: goto333) not the student PC.
  But why the host computer (PC: goto333) can run the software.
  Looking forward to your advice.
- April 3, 2023 at 10:51 am
  
  ANSYS_MMadore
  Forum Moderator
  
  Correct. The host computer is able to run as it is likely allowing local communications, whereas the student pc relies on external communications through the firewalls.
- April 4, 2023 at 6:38 am
  
  Gu Xuan
  Subscriber
  
  Thank you very much for your reply.
  However, my Professor has checked the firewall. There is no problem.
  Because there are 3 PC with Ansys software. The host PC and two client PC. The student PC is one of the client PC.
  Now, the host PC and another client PC can run the software. The student PC can not.
  Could you give me other pieces of advice?
  I am so worried about this problem.
  Looking forward to your reply.
- April 4, 2023 at 10:57 am
  
  ANSYS_MMadore
  Forum Moderator
  
  The issue is still with your connection to the "host" on the ansyslmd port. Please check the port that this process is running on on the host machine, then try testing your connectivity to it directly. Run this command from a Windows Powershell window on your client pc, replacing the xxxx with the port the ansyslmd process is running on on the host machine.
  Test-NetConnection goto333 -Port xxxx
- April 4, 2023 at 11:26 am
  
  Gu Xuan
  Subscriber
  
  Thank you for your reply.
  Yes, I already checked it. Please see the photo.
  There is no problem.
- April 4, 2023 at 11:31 am
  
  ANSYS_MMadore
  Forum Moderator
  
  1055 is the port for "lmgrd", I need you to test the port being used for "ansyslmd". By default the port is dynamic and changes with each restart. You will need to ask the person running the host machine to check which port is being used, then test that port.
- April 4, 2023 at 12:35 pm
  
  Gu Xuan
  Subscriber
  
  Thank you for your reply.
  How to check the ansysImd port on the host PC.
  Could you please teach me?
- April 4, 2023 at 2:29 pm
  
  ANSYS_MMadore
  Forum Moderator
  
  You will need access to the host pc. In the C:\Program Files\ANSYS Inc\Shared Files\Licensing\license.log file look for the text "ansyslmd using TCP-port". That will tell you the port ansyslmd is using.