ANSYS Workbench 19.1 Will Not Open

- March 27, 2019 at 8:09 pm
  
  mijungry
  Subscriber
  
  I am currently running ANSYS Workbench 19.1 using Windows 10 on a boot camp Mac partition. Up until today ANSYS was working perfectly fine, but now when I try to open it up the logo for Workbench opens up for a brief moment and then a message pops up saying that "ANSYS Workbench has stopped working". I tried uninstalling and reinstalling the software but nothing has worked. Any help would be much appreciated. I have also tried running it as an administrator but the same thing keeps happening.
  
  If I try to open a specific project this error pops up.
- March 28, 2019 at 1:07 am
  
  tsiriaks
  Ansys Employee
  
  Open up CMD Prompt, then issue the following command
  
  move %appdata%ansys %appdata%ansys.old
  
  Does this help ?
  If not, in the CMD Prompt , issue this command
  
  set
  
  and post the output of it.
  
  Also, make sure all pending Windows updates are installed.
  
  Thanks,
  
  Win
- April 17, 2019 at 2:16 pm
  
  mijungry
  Subscriber
- April 17, 2019 at 2:21 pm
  
  mijungry
  Subscriber
  
  Spaceclaim still opens up but ANSYS Workbench will not open up.
- April 17, 2019 at 2:57 pm
  
  JakeC
  Ansys Employee
  
  Hi mijungry,
  
  Please try the following from a command prompt:
  
  set PATH=C:windows;C:windowsSystem32Wbem;C:windowssystem32;
  
  press enter
  
  then type:
  
  "c:program filesansys incv193FrameworkbinWin64"runwb2
  
  Press enter.
  
  See if that launches workbench.
  
  Thank you,
  
  Jake
- April 17, 2019 at 3:01 pm
  
  mijungry
  Subscriber
  
  It gave the same error as previously mentioned where the logo for Workbench opens up for a brief moment and then a message pops up saying that "ANSYS Workbench has stopped working".
- April 17, 2019 at 3:06 pm
  
  JakeC
  Ansys Employee
  
  Does this happen for all projects, or just this one?
  
  Thank you,
  
  Jake
- April 17, 2019 at 3:08 pm
  
  mijungry
  Subscriber
  
  It happens for all projects that are workbench files but Space Claim files will still open up.
- April 17, 2019 at 4:12 pm
  
  JakeC
  Ansys Employee
  
  The error message does look like a corrupted appdata setting as Win suggested earlier.
  
  When you renamed the %APPDATA%ansys directory was all of the ansys applications close?
  
  Can you try that again, and verify that the path looks like:
  
  C:UsersAppDataRoamingAnsys
  
  As you stated earlier it is possible that this is a corrupted install.
  
  Please rename the c:program filesansys incv191 directory and do the reinstall then.
  
  After that look at the c:program filesansys incinstall.log file and install.err files for errors during the install.
  
  Thank you,
  
  Jake
- April 17, 2019 at 4:53 pm
  
  mijungry
  Subscriber
  
  Hi Jake,
  
  When I try to the move appdataansys appdataansys.old command
  
  I receive this output after trying to reinstall the software for the 4th time of:
  
  C:UsersMartin Mija>move appdataansys appdataansys.old
  The system cannot find the file specified.
  
  ANSYS applications are not opened during this time, and I ran the install as an administrator and deleted all of the previous ANSYS files on my computer.
  
  Best,
  
  Martin
- April 17, 2019 at 4:57 pm
  
  mijungry
  Subscriber
  
  Output of set command
- April 17, 2019 at 5:03 pm
  
  mijungry
  Subscriber
  
  Also if I try to reinstall it again do you have tips on what I should do while I uninstall the program to ensure that the next install will be succesdul?
  
  Best,
  
  Martin
- April 17, 2019 at 5:03 pm
  
  JakeC
  Ansys Employee
  
  Hi Martin,
  
  Please close all ansys applications.
  
  Open the windows file explorer.
  
  In the Path/Address bar type in:
  
  %APPDATA%
  
  Press enter
  
  Rename the Ansys directory to Ansys_old
  
  Then restart the ansys applications.
  
  Thank you,
  
  Jake