Learning Forum

[rmadams]

Trying to run the uninstaller (have tried via script and manually) and get a message that it detects that the uninstaller is already running. I have restarted with the same result and also tried several computers.nnAnyone else run into this?n

[ANSYS_MMadore]

Array How did you try to uninstall? Did you use Windows -> Programs and Features, or did you try running the files from C:\Program Files\AnsysEM\Uninstall ?n

[rmadams]

I am running from C:\Program Files\AnsysEM\Uninstall. The goal is to send a script to uninstall remotely, but I have tried running the uninstaller manually from this folder as well.  n

[ANSYS_MMadore]

Can you try:n C:\Program Files\AnsysEM\AnsysEM19.2\Win64\Uninstall\setup.exe /runfromtemp /z suppressconfirmation /removeonlyn

[rmadams]

Hi,nThat is what we are using - we have tried with and without the /runfromtemp. Still getting the message that it detects that the uninstaller is already running. This happens after rebooting as well (and we just run the uninstaller by hand).nnThanks!n

[randyk]

Hi,If you look in Windows task manager -> Details tab. Do you see a setup.exe process running?nIn Windows Add/Remove Programs, is ANSYS Electronics Suite 19.2 listed?nPlease confirm, the exact message being displayed.nn