Learning Forum

[Brian Iezzi]

Hello, we currently have an active license on a lab desktop that multiple students access. I installed the software via my login on our desktop and currently have access but when a colleague logs in to access the software there is no record of a license being active (i.e. the Ansys Launcher requests a license from them). Happy to provide the license file if that helps, this desktop is connected through our University/College IT system as well.

[Rajeshwari Jadhav]

Hi Brian,

Can you please ask your colleague to check if he/she is able to ping and telnet to the server? Also if any error is popping up send a screenshot of it.