License Access on Same Desktop with Multiple Users

- August 2, 2023 at 7:06 pm
  
  Brian Iezzi
  Subscriber
  
  Hello, we currently have an active license on a lab desktop that multiple students access. I installed the software via my login on our desktop and currently have access but when a colleague logs in to access the software there is no record of a license being active (i.e. the Ansys Launcher requests a license from them). Happy to provide the license file if that helps, this desktop is connected through our University/College IT system as well.
- August 3, 2023 at 11:13 am
  
  Rajeshwari Jadhav
  Ansys Employee
  
  Hi Brian,
  Can you please ask your colleague to check if he/she is able to ping and telnet to the server? Also if any error is popping up send a screenshot of it.