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[FAQ]

Resolving license error – Your version of the ANSYS license client software is out of date.

Error:

Following error might be seen while trying to launch Discovery/SpaceClaim:

Your version of the ANSYS license client software is out of date. Refer to Licensing Error Messages in the Troubleshooting section of the ANSYS Licensing Guide.

The version of the license client ansysli_client [version] must be greater or equal to the client ANSYS application [version].

 

Recommended solution:

This message indicates that you are attempting to start an ANSYS, Inc. application with an out-of-date version of the license client.

If you are using different installation directories for the current and prior versions, you need to ensure that each version is running from the appropriate installation directory.

If you are using the same installation directory for the current version as you used for the prior version, try the following solutions:

• The license client was running during the installation process and was not replaced. In this case, close all ANSYS, Inc. applications, making sure that the license client closes, and then run the Complete Unfinished Licensing Installation Configuration option from the Client ANSLIC_ADMIN’s Tools menu.
• The license client was running during the installation process and was replaced, but the application is not reading the new client. In this case, close all ANSYS, Inc. applications, making sure that the license client closes, and restart the ANSYS, Inc. application.