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[Solution]

ansysls_client_2019r1.zip

If your network uses a proxy server, additional configuration is required to ensure communication takes place:

1. In the Windows Control Panel under Internet Properties, click on the Connections tab and then click on LAN settings to open the right window. Specify proxy server address and its port (refer below image). As always, consult with your IT Department for assistance.

2.  Install ansysls_client patch attached at the top if you are using any version prior to 2019 R1, else move to next step 3:

a. Download ansysls_client patch if you are using any version prior to 2019 R1.
b. Go to Shared FilesLicensingwinx64 .
c. Rename ansysls_client.exe to ansysls_client_old.exe
d. Copy & paste the contents of downloaded patch in this location.

3.   Once done, try launching Discovery product. If it doesn’t work, set below environment variable:

HTTPS_PROXY=”http://host:port”;   

where host and port are the proxy host and port.

4.   Once done, try launching Discovery product. If it doesn’t work, gather diagnostics and send to ANSYS.
a. Open Windows Explorer.
b. Browse to %temp% .
c. Find the directory named .ansys, right-click on the directory, select Send To and then Compressed (zipped) folder.

d. Send the resultant file.