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Installation and Licensing

Installation and Licensing

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  3. FAQ: Unable to release / Unassign Discovery license

FAQ: Unable to release / Unassign Discovery license

Tagged: General-FAQ
    • September 26, 2022 at 9:53 am
      FAQFAQ
      Participant

      FAQ: Unable to release / Unassign Discovery license

      The license management portal at myaccount.ansys.com is currently experiencing a problem preventing users and/or administrators from using the Release and Unassign functions.

       

      Work Around

      Affected users should submit a support request through the Discovery Forum and indicate they need to release a license.  The support team will locate the user’s Activation ID and have our admin team release it.

      Please do not post Activation IDs to the forum, as the forum is a public space and the Activation ID can be used access the software

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