Ansys Assistant will be unavailable on the Learning Forum starting January 30. An upgraded version is coming soon. We apologize for any inconvenience and appreciate your patience. Stay tuned for updates.
Installation and Licensing

Installation and Licensing

  1. All Categories
  2. Discovery - Installation and Licensing
  3. Discovery – Resolving error while accessing Subscription License Status

Discovery – Resolving error while accessing Subscription License Status

Tagged: Installation-FAQ
    • September 26, 2022 at 9:53 am
      FAQFAQ
      Participant

      Discovery – Resolving error while accessing Subscription License Status

      Problem: When you click on the Subscription License Status icon located at the upper right hand corner of SpaceClaim or Discovery 2020 R2, you may get following error:

      Unexpected error from ANSYS cloud api trying to connect

      URL: https://subscription-api.ansys.com/api/v1

      Cause: The problem is being investigated by the licensing team. Although this issue is not generic and found on a few machines

      Recommended Solution: Subscription License Status icon provides details about the Named User (subscription) license. These license details can also be accessed from the Discovery account page through below mentioned link:

      https://myaccount.ansys.com/mysubscriptions

Featured Articles

Introducing Ansys Electronics Desktop on Ansys Cloud

The Watch & Learn video article provides an overview of cloud computing from Electronics Desktop and details the product licenses and subscriptions to ANSYS Cloud Service that are...

How to Create a Reflector for a Center High-Mounted Stop Lamp (CHMSL)

This video article demonstrates how to create a reflector for a center high-mounted stop lamp. Optical Part design in Ansys SPEOS enables the design and validation of multiple...

Introducing the GEKO Turbulence Model in Ansys Fluent

The GEKO (GEneralized K-Omega) turbulence model offers a flexible, robust, general-purpose approach to RANS turbulence modeling. Introducing 2 videos: Part 1 provides background information on the model and a...

Postprocessing on Ansys EnSight

This video demonstrates exporting data from Fluent in EnSight Case Gold format, and it reviews the basic postprocessing capabilities of EnSight.

© 2026 Copyright ANSYS, Inc. All rights reserved.