Ansys Products

Ansys Products

Discuss installation & licensing of our Ansys Teaching and Research products.

Workbench error

    • sumykk
      Subscriber

      Hi,


      I'm receiving this error while running my optimization in Workbench. 


       


      Bests,


      Ali

    • tsiriaks
      Ansys Employee

      Hi Ali,


      Go to %temp%.ansys folder, then sort by 'date modified' . Look inside the recent files and do the search to see if you have any 'denied' in there. If so, please post the lines about that here.


      Thanks,


      Win

    • sumykk
      Subscriber

      Hi Win, 


      This is screenshot of my folder:


       


      Thanks,


      Ali

    • tsiriaks
      Ansys Employee

      Hi Ali,


      Sorry, you have to sort by  'date modified' , then open the files with recent date. On each file that you open, search for the term 'denied'


      Thanks,


      Win

    • sumykk
      Subscriber

      Thanks Win! 


      The only one was this: "Shared license ANSYS Academic Research Mechanical and CFD currently in use by another process." but I know this wasn't the source. Because whenever it happens the error is shown in Ansys itself and doesn't allow me to do anything. My problem right now is only with optimization toolbox 

    • tsiriaks
      Ansys Employee

      Hi Ali,


      Just to make sure, can you try it again, and check these logs to see if the 'denied' entry is created ?


      Thanks,


      Win

    • tsiriaks
      Ansys Employee

      Also, one more thing, look under your installation directory (default location C:Program FilesANSYS IncShared FilesLicensingwinx64   or    C:Program FilesANSYS IncANSYS StudentShared FilesLicensingwinx64  )   and see if there is 'update' folder in there.

    • sumykk
      Subscriber

      Sure! I'll do it and see what's the results! 


      Thank you for all your help! 


      Bests,


      Ali 

    • sumykk
      Subscriber

      C:Program FilesANSYS IncANSYS StudentShared FilesLicensingwinx64


      no file was updated! 


       


      I'm going to try this one : 


      Just to make sure, can you try it again, and check these logs to see if the 'denied' entry is created ?


       


      Thanks 

    • tsiriaks
      Ansys Employee

      Ali, you meant there is no folder that's named 'update' in there ?

    • sumykk
      Subscriber

      Oh my bad! 


      No there is not

    • tsiriaks
      Ansys Employee

      thanks for the confirmation.


      Please try the other one and let us know

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