Updating a license

- May 19, 2022 at 5:37 pm
  
  kchin01
  Subscriber
  
  Currently trying to install a new license, but I am unable to install it using the lstclmui file or using the LS DYNA program manager. I get this error when I try to run the program
- May 19, 2022 at 6:14 pm
  
  Reno Genest
  Ansys Employee
  
  I don't see the images you sent. Can you write the error messages that you are getting?
  
  What error message are you getting when running LS-DYNA? The error message is in the messag file.
  
  What error message do you get when you try to start the LSTC license manager?
  
  Thanks.
  
  Reno.
- May 19, 2022 at 6:22 pm
  
  kchin01
  Subscriber
  
  The first is "Local License Error Unknown Error 63"
  The second says "Failed to Open LSTC License Manager Service. Access is denied."
  The third says "Cannot Open Service with START access. Access is denied."
- May 19, 2022 at 6:28 pm
  
  Reno Genest
  Ansys Employee
  
  Try running the lstclmui.exe as administrator and try starting the LSTC license manager again. If this does not work, try to Uninstall, then Install, then Start. Let me know if this helps or not.
  For the LS-DYNA error, this error message is not useful. Is it the error message from the messag file? I am not looking for a pop-up window error message; I am looking for the LS-DYNA solver error message from the messag file or the d3hsp file.
  
  Thanks.
  
  Reno.
- May 19, 2022 at 6:38 pm
  
  kchin01
  Subscriber
  
  It worked! Thank you!!
- May 19, 2022 at 7:08 pm
  
  Reno Genest
  Ansys Employee
  
  Great!
  
  Have a good day.
  
  Reno.