Unable to use the student free optical studio

- November 19, 2024 at 9:52 pm
  
  tsvi233
  Subscriber
  
  Hello, I am unable to open the student free optics-studio on my computer. I have downloaded it, and installed it with "As Admin" option, and also through the google search, but still it get the following error window:
- November 27, 2024 at 7:29 am
  
  Niki Papachristou
  Ansys Employee
  
  Hi subscriber,
  Thank you for reporting this, I am currently working on it and come back to you as soon as possible.
  Kind Regards,
  Niki
- November 27, 2024 at 7:50 am
  
  Niki Papachristou
  Ansys Employee
  
  Hi Subscriber,
  I just tried to install Student version from my side and it runs as expected. May I ask you to uninstall all previous versions of ZOS you might already have on your PC and reinstall it?
  KindRegards,
  Niki
- December 5, 2024 at 8:52 pm
  
  tsvi233
  Subscriber
  
  Hi Niki,
  I uninstalled all versions of Zemax on my computer, and redownloaded the ZOS, and it still doesn't work. Still the same error window.
  I tried installing and opening it as a "as admin" option, and on the "start menu" bar. But still it isn't working.
  Would be happy to know if there is somethings else that can be tried.
- December 6, 2024 at 9:47 am
  
  Niki Papachristou
  Ansys Employee
  
  Hi Subscriber,
  Sorry to hear that! Did you also try to install as an admin user or only open it? I would suggest to make sure that you have also installed as an admin user. Let me know if that worked.
  Kind Regards,
  Niki