Learning Forum

[ay8tb]

I have an academic license from the university and the license has expired. I did a clean uninstall and reinstall and am receiving the following error from ANSYS Client Licensing Center: 

lmutil - Copyright (c) 1989-2022 Flexera. All Rights Reserved. Flexible License Manager status on Mon 9/2/2024 13:45 [Detecting lmgrd processes...] Error getting status: Cannot connect to license server system. (-15,10032) Error: Command failed: C:\Program Files\ANSYS Inc\v222\licensingclient\winx64\lmutil.exe lmstat -c XXX@XXX.license.XXX.edu

I've run this as administrator on the university VPN and keep receiving the same error. I've double-checked the port and licensing number and it's correct. What can I do?

[Rajeshwari Jadhav]

Hi Ayatollah,

send screenshot of ping and telnet through command prompt.

ping yourservername

telnet yourservername portno.

[manuel.dattoli]

anche a me da questo problema

[darshanhr402]

_amber

lmutil - Copyright (c) 1989-2024 Flexera. All Rights Reserved. Flexible License Manager status on Sat 11/1/2025 15:45 [Detecting lmgrd processes...] Error getting status: License server machine is down or not responding. (-96,7:11001 "WinSock: Host not found (HOST_NOT_FOUND)") Error: Command failed: C:\Program Files\AGI\STK_ODTK 13\licensingclient\winx64\lmutil.exe lmstat -c 45022@1

[Rajeshwari Jadhav]

Hi Darshan,

Please follow the below method.

1. Add entries in hosts file (take help from your IT team to add the server IP entry and save the hosts file which needs admin access)

• Open the HOSTS file on client machine on notepad (open empty notepad as an admin) and add the license server name and IP of the license server in that hosts file.
• Path: “ C:\Windows\system32\drivers\etc\hosts file “ as per the following format in your client machine :
• Path:  For linux you can goto etc/hosts file (root access) and at the end add entries

             IP Address        Servername        FQDN

              xxx.xxx.xxx.xxx          abcd          abcd.win.com     

 

               where,

                xxx represents the IP address of server

                abcd represents the name of your server

                abcd.win.com represents the name of your fully qualified domain name