Learning Forum

[Thomas Jeongho Song]

I have entered the port number and license server I received from my instructor on Licensing Settings, but it still gives me the following error

 

Error: Unable to check out feature: MC_Level1.
Reason: Shared Web checkout call to LicensingSettingsUtility for 1 tasks of feature MC_Level1 failed:

Error Detail: No suitable products found, satisfying the demanded feature.

Status code: 1
 

Phoenix Integration 
1-800-500-1936 
support@phoenix-int.com 
http://www.phoenix-int.com

 

What can I do to get past this?

 

Thank you

[George Karnos]

Sent email asking for Diagnostics from client and License server machines

[George Karnos]

I have not seen this error before.
Are you using shared web llicensing?
ModelCenter does not support Ansys Shared Web Licensing at this time.