Learning Forum

[mmahamid]

Hello, 

 

I installed a new license but for some reason according to the instructions, but I can't get it to work. I tried everything with one of the tech support but it is not working, I reread the file and it tells me it is identical, I would greatly appreciate if I can connect with one tech support via teams or zoom to guide me thru what to do. 

 

Many thanks, 

Mustafa 

[George Karnos]

Hello Mustafa,

What is the error you are receiving when trying to run the program?
If licensing related, check the following:

under %TEMP%\.ansys
You will see license debug files
Check the files using notepad for any errors.