license error in design modeler and ansys meshing

- November 15, 2024 at 7:03 am
  
  shanmugapriyansv
  Subscriber
  
  I have a client server type license for ansys 17. Recently, I couldn't work in ansys design modeler and meshing in server system (It works perfectly fine in client licence system). It says that AnsysWBU.exe encountered a problem and a diagnostic file has been written. Kindly guide me to rectify this. Thank you. When I posted a query regarding this in ansys community months ago, I were redirected here. Kindly help me rectify this.
- November 22, 2024 at 11:18 am
  
  Rajeshwari Jadhav
  Ansys Employee
  
  Hi,
  Please check if your machine is pointing to correct servername, launch Ansys Client licenisng Settings and verify if information mentioned is correct.
  For AnsysWBU.exe error can you please launch your Event Viewer> Exppand Windows log> Application log and check if any error is mention over there if yes then please share screenshot of it.
- November 23, 2024 at 4:52 am
  
  shanmugapriyansv
  Subscriber
  
  Thank you sir, here is the screenshot of one of the error message.
- November 25, 2024 at 12:19 pm
  
  Rajeshwari Jadhav
  Ansys Employee
  
  Hi,
  The ntdll.dll error is a generic error, please follow this link ntdll.dll Application Error - Microsoft Community
  Can you try to rename .ansys (%temp%) to .ansys.old and Ansys folder (%appdata%) to Ansys.old folder, relaunch the application.
- November 29, 2024 at 5:16 am
  
  shanmugapriyansv
  Subscriber
  
  hello mam, I tried renaming ansys files as you have mentioned, but, it didn't help me out. I am still facing the error "AnsysWBC.exe encountered a problem and a diagnostic file has been written", whenever I open design modeler.