Learning Forum

[Alessia Pintossi]

GoodMorning, I'm trying to install Ansys Student for a university project but I continue to receive this kind of error and I don't understand why, can anyone help me?

Start Installation: gio set 15 08:39:38 2022
Revision: 2022 R2

Platform specifics:
    Windows
Username of Installer: DESKTOP-TJO8JPQ\pinto
User Has Administrator Privileges
C:\Users\pinto\AppData\Local\Temp\ans_install_tmp11864\instcore.exe -usetempdir C:\Users\pinto\AppData\Local\Temp\ans_install_tmp11864 -launchdir C:\Users\pinto\Downloads\ANSYSACADEMICSTUDENT_2022R2_WINX64 -admin
Initial mount directory:
    C:\Users\pinto\Downloads\ANSYSACADEMICSTUDENT_2022R2_WINX64
Installation Directory:
    C:\Program Files\ANSYS Inc\ANSYS Student

Windows x64
     Ansys, Inc. Products
          Explicit Dynamics
               Autodyn
          Fluid Dynamics
               CFX (includes CFD-Post)
               Chemkin
               Energico
               Model Fuel Library (Encrypted)
               Reaction Workbench
               EnSight
               FENSAP-ICE
               Fluent (includes CFD-Post)
               Forte (includes EnSight)
               Polyflow (includes CFD-Post)
               TurboGrid
          Offshore
               Aqwa
          Structural Mechanics
               Mechanical Products
     Ansys Geometry Interfaces
          Discovery Geometry Interface
          SpaceClaim Geometry Interface

The installation will copy the prerequisite setup files from the media in case you need to reconfigure later or if you need to configure client machines for products installed to a network share.
This may take a while ...
Successfully copied prerequisites from media.

You don't need to install any prerequisites.

Reading the installation media contents - please wait.

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RSS is disabled

Creating Start Menu items for Ansys client licensing ...
Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigCommon.exe
Configuring Help ...

Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigHelp.exe

ANSYS Internet Doc has been configured.
Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigWB.exe
Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\Framework\bin\Win64\Ans.DriverSetup.exe
Running "C:\Program Files\ANSYS Inc\ANSYS Student\v222\RSM\bin\AnsConfigRSM.exe" -encodingUTF8

Configuring RSM...



Configuring default RSM and ARC Port numbers for 2022 R2 ...

Done!



User has Administrator privileges



----------------------------------------------------------------------------------

Creating Start Menu Shortcut for RSM 2022 R2 Configuration...

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Ansys 2022 R2\Remote Solve Manager\RSM Configuration 2022 R2.lnk

Creating Start Menu Shortcut for RSM 2022 R2 Job Monitor...

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Ansys 2022 R2\Remote Solve Manager\RSM Job Monitoring 2022 R2.lnk

Creating Start Menu Shortcut for RSM 2022 R2 Cluster Monitor...

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Ansys 2022 R2\Remote Solve Manager\RSM Cluster Monitoring 2022 R2.lnk

Creating Start Menu Shortcut for ARC 2022 R2 Configuration...

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Ansys 2022 R2\Remote Solve Manager\ARC Configuration 2022 R2.lnk

Creating Start Menu Shortcut for DCG 2022 R2 Configuration...

Created Shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Ansys 2022 R2\Remote Solve Manager\DCG Configuration 2022 R2.lnk

Created Shortcut C:\Program Files\ANSYS Inc\ANSYS Student\v222\RSM\bin\HPCServices\DCG Local Portal.lnk

Created Shortcut C:\Program Files\ANSYS Inc\ANSYS Student\v222\RSM\bin\HPCServices\DCG Local Shutdown.lnk
Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigSpaceClaim.exe
Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigCFX.exe
Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigCHEMKIN.exe
Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigEnergico.exe
Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigRDWorkbench.exe
Configuring EnSight ...

Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigEnsight.exe
Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigFENSAP.exe
Configuring ANSYS CFD Post ...

Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigCFDPost.exe
Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigFLUENT.exe
Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigPolyflow.exe
Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigFORTE.exe
Configuring ANSYS TurboGrid ...

Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigTG.exe
Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigAQWA.exe
Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigANSYS.exe


Adding write permissions for Users and Administrators group ...
Configuring ACP ...

Running C:\Program Files\ANSYS Inc\ANSYS Student\v222\commonfiles\configs\winx64\config\AnsConfigACP.exe
Running "C:\Program Files\ANSYS Inc\ANSYS Student\v222\aisol\..\commonfiles\CAD\bin\winx64\Ans.CadInt.CADConfigurationUtility.exe"



Log files is C:\Program Files\ANSYS Inc\ANSYS Student\v222\CADConfigLogs\Latest\CADConfigurationMgr.log

MessageLogger.logFilePath is C:\Program Files\ANSYS Inc\ANSYS Student\v222\CADConfigLogs\Latest\CADConfigurationMgr.log

ErrorLogger.errorFilePath is C:\Program Files\ANSYS Inc\ANSYS Student\v222\CADConfigLogs\CADConfigurationMgr.err

Prerequisites ..... Configure Success

SC  Workbench  PlugIn ..... Configure Success

Discovery Workbench Plugin ..... Not Configured

Successfully created file associations.

The installation completed with warnings/errors. Review any .err or .log files in:
C:\Program Files\ANSYS Inc\ANSYS Student

Installation Complete: gio set 15 09:32:57 2022
<---------------------------------------<<<

[ANSYS_MMadore]

Could you please share a copy of the text from the .err file under C:\Program Files\ANSYS Inc\ANSYS Student?  It looks like this is probably just a CAD Configuration error, but may not prevent you from using ANSYS Student. Could you please try running the ANSYS products and let us know if you encounter errors?

[Alessia Pintossi]

That's the text from the .err file:

"

>>>--------------------------------------->
Ansys installation: gio set 15 13:35:11 2022
Revision: 2022 R2

   ###### Error #######
   Error executing configuration script 'C:\Users\pinto\AppData\Local\Temp\ans_install_tmp18784\config\AnsConfigWB.tcl'
   '"C:\Users\pinto\AppData\Local\Temp\ans_install_tmp18784\tcl\bin\winx64\tclsh.exe" "C:\Users\pinto\AppData\Local\Temp\ans_install_tmp18784\config\AnsConfigWB.tcl"  -installdir "C:\Program Files\ANSYS Inc\ANSYS Student" -rev 222 -dotrev 2022 R2 -scripttosource "C:\Users\pinto\AppData\Local\Temp\ans_install_tmp18784\config\ConfigCommon.tcl" -sourcedir "C:\Users\pinto\AppData\Local\Temp\ans_install_tmp18784" -os_lang en-us -install ' terminated after 1 attempts with the following error(s): 
       Unknown error
   Exit Code: 1
   Graphics Driver Verification and Setup Error.
>>>--------------------------------------->"

 

 

So you say I'll be able to use the program anyways?

[ANSYS_MMadore]

It appears it is failing to verify your graphics.  What do you encounter if you try launching Workbench?

[Alessia Pintossi]

I think that it opens normally, I made a screenshot:

[ANSYS_MMadore]

That looks good. Please try one last thing. Run the command "dxdiag" from a Windows command prompt. In the tool that opens up, share screenshots of the Display tabs.

[Alessia Pintossi]

My display is in italian; If you need me to translate, it says:

name:

productor:

chip:

device: full screen device

total:

visualization memory:

shared memory:

 

Below, 'Attivata' means 'on'

 

[Alessia Pintossi]

[ANSYS_MMadore]

Great, this should be sufficient.