Learning Forum

[nidig18]

"Unable to retrieve WB usage tracking, no WB usage tracking id supplied"

[tsiriaks]

This sounds more like the error when you start Workbench rather than install it ?

Please post the screenshot of the error and describe how you get tot his error in more details.

[nidig18]

When i open Workbench after I have installed ANSYS and restarted my pc I get this. I have tried many times to install it. I didn't have a problem, when I dowloaded it to my laptop. It's apparently only a problem on my tower pc.

[Rob]

Does your desktop user ID or computer name contain any special characters?

[nidig18]

My Computer name is this

[tsiriaks]

Can you post the output of

set

 

[nidig18]

I'm not sure of what you mean?`Can you explain it further?

[tsiriaks]

In that CMD Prompt window, type

set

then, press enter and show us the output of it

[nidig18]

I have changed my pc name to "Hjemme" instead of "Stationær".

[tsiriaks]

There is no environment variables set from ANSYS install here. There was something wrong during installation.

Try reinstall it again and if you still encounter the issue, re-post the output of set and also check if you have install.err file under (default) C:Program FilesANSYS IncANSYS Student