Learning Forum

[stefan.sawyer]

Fluent crashes on launch regardless of settings selected on the fluent launcher.  Applog in event viewer says: exception code: 0xC0000005
Faulting Application cx2220.exe, Faulting module hoops2300_x64_v140.dll

I've applied all windows updates, Updated nVidia graphics drivers, Uninstalled and reinstalled 2022 R2.  Nothing tried has made any difference. 

[stefan.sawyer]

Error in EventViewer Application log:

Faulting application name: cx2220.exe, version: 0.0.0.0, time stamp: 0x6290c803
Faulting module name: hoops2300_x64_v140.dll, version: 23.0.0.0, time stamp: 0x5a3b8344
Exception code: 0xc0000005
Fault offset: 0x00000000004b3dc0
Faulting process id: 0x3a64
Faulting application start time: 0x01d8d1d0ad06e052
Faulting application path: C:\PROGRA~1\ANSYSI~1\v222\fluent\fluent22.2.0\cortex\win64\cx2220.exe
Faulting module path: C:\PROGRA~1\ANSYSI~1\v222\fluent\ntbin\win64\hoops2300_x64_v140.dll
Report Id: d48ccc22-7e3c-4c50-9acb-293a082c7ecf
Faulting package full name: 
Faulting package-relative application ID: 

 

 

[stefan.sawyer]

Microsoft Error Reporting Log:

Source
cx2220.exe

Summary
Stopped working

Date
‎9/‎23/‎2022 11:06 AM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\ANSYS Inc\v222\fluent\fluent22.2.0\cortex\win64\cx2220.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    cx2220.exe
Application Version:    0.0.0.0
Application Timestamp:    6290c803
Fault Module Name:    hoops2300_x64_v140.dll
Fault Module Version:    23.0.0.0
Fault Module Timestamp:    5a3b8344
Exception Code:    c0000005
Exception Offset:    00000000004b3dc0
OS Version:    10.0.19044.2.0.0.256.4
Locale ID:    1033
Additional Information 1:    823b
Additional Information 2:    823b5c734f15bcea99b96f0c00f3507b
Additional Information 3:    2174
Additional Information 4:    217469f38e460427cad2dcfd24747b98

Extra information about the problem
Bucket ID:    dd570ae91c5f65ddfd382ed9f9af701f (0)

[Hunter Wang]

Open a Command Prompt try below commands to see how Fluent works: 

set HOOPS_PICTURE=msw/win

"C:\Program Files\ANSYS Inc\v222\fluent\ntbin\win64\fluent.exe" 3d -t2

Also try to set HOOPS_PICTURE to opengl, opengl2 and dx11 to see how Fluent works. 

 

[stefan.sawyer]

HOOPS_PICTURE=msw/win & opengl result in crash.

HOOPS_PICTURE=opengl2 & dx11 fluent opens.

[Hunter Wang]

run below in Command Prompt to set HOOPS_PICTURE to opengl2 or dx11 as permanent user enviornment variable: 

setx HOOPS_PICTURE opengl2

Launch Fluent from Start. Hope it works. 

[stefan.sawyer]

Works with either setx HOOPS_PICTURE opengl2 or dx11.  Which would be better for a 10th Gen i7 with a Quadro P620?

[Hunter Wang]

dx11 coudl work better on Windows. 

[clemens.kroiss]

 

Hi, i had the same issue.

I’m Windows user. In C:\Users\[your user] is a folder called ‘.fluentconf/22.2.0’. There is a file called ‘preferences’. Deleting this file solved my problem. It seems there are your preferences of launching fluent saved.