Learning Forum

[cbresciani3]

Hello, I downloaded full ANSYS and inputted my license information however, when I go to open the workbench this error appears. I have read some other threads that relate to the same error and have tried to do what they suggest - I have changed the name of my directory but it didn't work.

The next step that is recommened is to do the following:
You may also want to try running ProductConfig:
Start -> All Programs -> Ansys -> Utilities -> Right Click on Product and Cad Configuration -> Run As administrator

However, I don't know how to do this and was wondering if anyone had any advice. Thank you!

[Rajeshwari Jadhav]

Hi,

Please try to rename the Ansys folder to Ansys.old (%appdata%).

Could you please try changing your language and local to English and en-us?

Follow this thread too Ans.SceneGraphChart.SceneGraphAddin

[cbresciani3]

Hi, 

I have done the following: 

• changed the ansys folder to ansys.old 
• changed my language and local to english and engl-us (it was already like this before) 
• ran a product and cad configuration 
• changed my username name from Carlo to carlo 
• updated my graphics card driver 
• completed this step: Start -> Type dxdiag.exe. Screenshots below 
• checked whether there were files names QT and end with .dll in the c:windowssystem32 directory.

None of these step worked and the error is still presisting. Is there anything else I can try?