ANSYS 2020 r1 setup not working

- March 26, 2020 at 1:21 pm
  
  ThomasR
  Subscriber
  
  Hi everyone.
  
  I had ANSYS 2019 r3 student version on my laptop. In order to work at home for an internship subject I need to install ANSYS 2020 r1. Thus, I uninstalled ANSYS 2019 r3 and tried to install 2020 r1.
  
  After unziping the folder and run setup as an administrator, I had a problem : the status bar stays at 0% and a box appears saying Critical Error (not responding) without any text... I have no other ANSYS folder on the laptop and I do need this new version...
  
  Could you help me please?
  
  Thanks,
  
  ThomasR