Learning Forum

[goktugh]

Hello,

Recently, I am facing with some kind of problems about license server machine. I have connection with the server, the ping responses are normal and there is nothing strange about the general options. Additionally, I am using HFSS with that settings like 3 years but somehow I get some errors since last week and I can not solve it.

 

Can someone kindly help us about this issue? Thanks.

 

Best regards,

 

Goktug

 

---------------------

RemotePort: 1055

TCPTestSucceeded: True

----------------------------------

RemotePort: 2325

TCPTestSucceeded: True

------------------------------

Reply from SERVER: bytes = 32 time=1ms TTL=127

------------------------------

lmgrd is not running: Lincese server machine is down or not responding. (-96,7:11001 "WinSock: Host not found (HOST_NOT_FOUND)")

 

 

 

 

 

 

[Rajeshwari Jadhav]

Hi,

Please launch your clientsettings.exe or licensingsettings.exe from "C:\Program Files\AnsysEM\v2xx\Win64\licensingclient\winx64", click on features in use tab, if it shows -96 error then follow below method.

Go to the start menu open the command prompt, and run the below-mentioned commands:

1. ping servername                           

type this command and send the screenshot of the output.

2. telnet servername portnumber

A blank screen will confirm that you are connected, if you get any other output, please provide a screenshot of the same.

If above fails, then please check if license manager is up and running.

If above is a success, then please add entries in hosts file (take help from your IT team to add the server IP entry and save the hosts file which needs admin access)

• Open the HOSTS file on client machine and add the license server name and IP of the license server in that hosts file.
• Path: “ C:\Windows\system32\drivers\etc\hosts file “ as per the following format in your client machine :
• Path:  For linux you can goto etc/hosts file (root access) and at the end add entries

Example: 

IP address of server             Hostname of server                 FQDN

xxx.xxx.xxx.xxx                           xxxxxx                                             xxxxxx             //replace x, IP address of server(will be mentioned in command when you perform ping servername) and name add in last line of hosts file.

• Once the entry is added save the file.
• Launch the Ansys application.

 

[goktugh]

Hello Rajeshwari,

I tried the things that you wrote, i still have the same problem.

I can take ping responses and telnet command gives me black screen. Also I added the entry and saved the file and launched the application.

Is there any other advices that you can give? Thanks in advance.

[Rajeshwari Jadhav]

Hi,

From server end verify if lmgrd and ansyslmd is added to the firewall. https://youtu.be/XIh47MZG__A?si=JXpKvGu0bmLi0ROo

Also what's the License Manager version?

[goktugh]

Hi, the license manager version is 2024. lmgrd and ansyslmd is not added to the firewall.

[Rajeshwari Jadhav]

Hi,

Please add it on server end.