Learning Forum

[ealme012]

After installing the Ansys license manager, and the product packages to the computer to the best of my ability,the program opens and displays server could not be found or is unresponsive for both default channels. We currently have two disk drives (C: and D on the computer with the software, and I have a suspicion Ansys is recalling an incorrect file.

This was of course after going directly to the license manager setup and referenced the correct license file. 

I appreciate your time.

[tsiriaks]

Hi ealme012,

Could you post the screenshot of the issue ?

Does the License Management Center show that the License Manager is up and running ?

Please don't install the same thing on multiple locations, delete the one that you don't want.

Also, post the screenshot of the output of this command from the CMD Prompt

set a

 

Thanks,

Win

[ealme012]

Hello,

Attached are screenshots of the command prompt, the current issue, and license manager for the current status.

Best regards

 

[tsiriaks]

Hi ealme012,

The paths that you installed License Manager and AIM may cause this issue.

I would recommend to completely uninstall everything:

- Remove the files under Ansys and DownloadAnsys.

- Also, make sure to remove those ANSYS environment variables

Now reinstall both License Manager and AIM onto the same parent directory (e.g., ANSYS Inc or ANSYSANSYS Inc)

Let me know how it goes once you've tried this. If issue persists, please resend the screenshot of the output of 'set a'

Thanks,

Win