Learning Forum

[ScottHumphreys]

I have installed ANSYS for students 19.2. I can run workbench but when I try to enter the DesignModeler to create geometry it fails and says "The geometry editor was closed abnormally". I have seen several other threads discussing a similar issue, and I have uninstalled, reinstalled, changed file names, etc. as suggested. When I run the Product and CAD Configuration Manager and select Configure Products and CADs, no products are displayed at all, which makes me think there is something wrong with the installation.

[tsiriaks]

Hi ScottHumphreys,

Check your installation directory (e.g., C:Program FilesANSYS Inc  or   C:Program FilesANSYS IncANSYS Student) and see if you have the file named install.err. If so, please post its content here.

Thanks,

Win

[ScottHumphreys]

Hi Win,

There doesn't seem to be a file with that name in the installation directory.

[JakeC]

Hi ScottHumphreys,

Please make sure your graphics drivers are up to date, and that you have the High Performance Card set as the default.  For example if running an nvidia card:

Nvidia Control Panel -> Manage 3D Settings -> Global Settings -> Preferred graphics processor -> High Performance NVidia Processor

 

If that doesn't help please send a screenshot of each tab of from the dxdiag.exe application:

Start -> Run -> DxDiag.exe

 

Thank you,

Jake

[ScottHumphreys]

[JakeC]

Hi ScottHumphreys,

Your Nvidia and Intel drivers are very old.  Please update those to the newest versions.

Once complete, reboot, then set the following:

Open Nvidia Control Panel -> Manage 3D Settings -> Global Settings -> Preferred graphics processor -> High Performance NVidia Processor

 

Thank you,

Jake

[ScottHumphreys]

Thanks Jake, I'll try that now.

[ScottHumphreys]

I have updated the drivers and rebooted. The same issue still exists. It seems like it must be to do with the way it is installed. Nothing is shown in the Product and Cad Configuration as if it doesn't recognise that I have the different applications?

[ScottHumphreys]

I also cannot find any of the ANSYS applications by using the search bar in Windows. I have to locate the ANSYS folder and run from there.

[JakeC]

Hi ScottHumphreys,

 

Please try deleting C:Program FilesANSYS Inc  or   C:Program FilesANSYS IncANSYS Student

Then reinstall, but make sure you right click on the installer and select "Run As Administrator"

 

Thank you,

Jake

 

[ScottHumphreys]

Should I extract the files to a specific destination? Or is the default (C:UsersNAMEDownloads) OK?

[JakeC]

Any local location should be fine. 

 

Thank you,

Jake

 

[ScottHumphreys]

The installation window says "Installation Complete. Please review the above information." Can I click Exit now or will it close automatically? That may be a stupid question but I'm getting very frustrated so want to make sure everything is done correctly.

[JakeC]

Please post a screenshot of the screen.  Also please click on the "Show Detailed Progress Log" button, and paste in the contents of that log.

 

Thank you,

Jake

 

[ScottHumphreys]

[ScottHumphreys]

>>>

---

>

Start Installation: Wed Dec 5 183:52 2018

Revision: Release 19.2

 

Platform specifics:

Windows

Username of Installer: LAPTOPscott

User Has Administrator Privileges

C:UsersscottAppDataLocalTempans_install_tmp19636instcore.exe -usetempdir C:UsersscottAppDataLocalTempans_install_tmp19636 -launchdir C:UsersscottDownloadsANSYSACADEMICSTUDENT_192_WINX64 -admin

Initial mount directory:

C:UsersscottDownloadsANSYSACADEMICSTUDENT_192_WINX64

Installation Directory:

C:Program FilesANSYS IncANSYS Student

 

Windows x64

Chemkin

Forte

FENSAP-ICE

 

 

 

 

Date verification complete...No conflicts found.

 

The installation will copy the prerequisite setup files from the media in case you need to reconfigure later or if you need to configure client machines for products installed to a network share.

This may take a while ...

Successfully copied prerequisites from media.

 

You don't need to install any prerequisites.

 

Reading the installation media contents - please wait.

 

Extraction: C:UsersscottDownloadsANSYSACADEMICSTUDENT_192_WINX64framewrkWINX64.7z ...

Extraction: C:UsersscottDownloadsANSYSACADEMICSTUDENT_192_WINX64instcoretclCOMMON.TGZ ...

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Extraction: C:UsersscottDownloadsANSYSACADEMICSTUDENT_192_WINX64licenseWINX64.7z ...

 

Successfully created file associations.

RSS is disabled

 

Performing licensing configuration via the following command...

"C:Program FilesANSYS IncANSYS StudentShared Filesbinwinx64tclsh.exe" "C:Program FilesANSYS IncANSYS StudentShared FilesLicensinglicadminscriptsLicAdminMain.itcl" -silentinstallclient -release "19.2" -lang en-us

 

Licensing configuration has completed.

 

Running C:Program FilesANSYS IncANSYS Studentv192commonfilesconfigswinx64configAnsConfigCommon.exe

Configuring ANSYS TurboGrid ...

 

Running C:Program FilesANSYS IncANSYS Studentv192commonfilesconfigswinx64configAnsConfigTG.exe

Creating Start menu items for ANSYS client licensing ...

Running C:Program FilesANSYS IncANSYS Studentv192commonfilesconfigswinx64configAnsConfigWB.exe

Running C:Program FilesANSYS IncANSYS Studentv192FrameworkbinWin64Ans.DriverSetup.exe

 

*******************************************************************************

NVidia driver installation found.

Driver: 41722

Branch: r417_18

 

No existing profile found for : Ansys Workbench Products

New profile created.

settings:

Enable application for Optimus(0x10f9dc81) = 1

Shim Rendering Mode Options per application for Optimus(0x10f9dc84) = 0

Optimus flags for enabled applications(0x10f9dc80) = 1

applications:

Registering Windowed with the profile.

Registering Console with the profile.

 

No existing profile found for : Ansys ACP

New profile created.

settings:

(0x20335bca) = 0

(0x205f7e3b) = 0

(0x205fb5ab) = 0

applications:

Registering ACP with the profile.

Profile updated.

*******************************************************************************

Running "C:Program FilesANSYS IncANSYS Studentv192RSMbinAnsConfigRSM.exe" -encodingUTF8

 

Configuring RSM...

 

 

 

Configuring default RSM and ARC Port numbers for Release 19.2 ...

 

Done!

 

 

 

User has Administrator privileges

 

 

 

---

 

Creating Start Menu Shortcut for RSM Release 19.2 Configuration...

 

Created Shortcut C:ProgramDataMicrosoftWindowsStart MenuProgramsANSYS 19.2Remote Solve ManagerRSM Configuration 19.2.lnk

 

Creating Start Menu Shortcut for RSM Release 19.2 Job Monitor...

 

Created Shortcut C:ProgramDataMicrosoftWindowsStart MenuProgramsANSYS 19.2Remote Solve ManagerRSM Job Monitoring 19.2.lnk

 

Creating Start Menu Shortcut for RSM Release 19.2 Cluster Monitor...

 

Created Shortcut C:ProgramDataMicrosoftWindowsStart MenuProgramsANSYS 19.2Remote Solve ManagerRSM Cluster Monitoring 19.2.lnk

 

Creating Start Menu Shortcut for ARC Release 19.2 Configuration...

 

Created Shortcut C:ProgramDataMicrosoftWindowsStart MenuProgramsANSYS 19.2Remote Solve ManagerARC Configuration 19.2.lnk

Running C:Program FilesANSYS IncANSYS Studentv192commonfilesconfigswinx64configAnsConfigANSYS.exe

 

 

Adding write permissions for Users and Administrators group ...

Running C:Program FilesANSYS IncANSYS Studentv192commonfilesconfigswinx64configAnsConfigCFX.exe

Running C:Program FilesANSYS IncANSYS Studentv192commonfilesconfigswinx64configAnsConfigFLUENT.exe

Configuring ANSYS Viewer ...

Running C:Program FilesANSYS IncANSYS Studentv192commonfilesconfigswinx64configAnsConfigSpaceClaim.exe

Configuring ACP ...

 

Running C:Program FilesANSYS IncANSYS Studentv192commonfilesconfigswinx64configAnsConfigACP.exe

Configuring Help ...

 

Running C:Program FilesANSYS IncANSYS Studentv192commonfilesconfigswinx64configAnsConfigHelp.exe

ANSYS Internet Doc has been configured.

Running C:Program FilesANSYS IncANSYS Studentv192commonfilesconfigswinx64configAnsConfigCHEMKIN.exe

Running C:Program FilesANSYS IncANSYS Studentv192commonfilesconfigswinx64configAnsConfigFENSAP.exe

Running "C:Program FilesANSYS IncANSYS Studentv192aisol..commonfilesCADbinwinx64Ans.CadInt.CADConfigurationUtility.exe"

 

 

 

Log files is C:Program FilesANSYS IncANSYS Studentv192CADConfigLogsLatestCADConfigurationMgr.log

 

MessageLogger.logFilePath is C:Program FilesANSYS IncANSYS Studentv192CADConfigLogsLatestCADConfigurationMgr.log

 

ErrorLogger.errorFilePath is C:Program FilesANSYS IncANSYS Studentv192CADConfigLogsCADConfigurationMgr.err

 

Prerequisites ..... Configure Success

 

SCDM Workbench PlugIn ..... Configure Success

 

 

Installation Complete: Wed Dec 5 189:12 2018

 

<

---

<<<

[JakeC]

Looks ok with the exeception of:

C:Program FilesANSYS IncANSYS Studentv192CADConfigLogsCADConfigurationMgr.err

 

Click exit, and post the contents of the the above file.

 

Thank you,

Jake

 

[ScottHumphreys]

There is no file with that exact name in that location. There was a file called "CADConfigurationMgr" in the "Latest" folder at that location. I'll post the contents of that.

[ScottHumphreys]

Installing User:        LAPTOPscott

Working Directory:      C:Program FilesANSYS IncANSYS StudentShared FilesLicensing

Process Directory:       C:Program FilesANSYS IncANSYS Studentv192commonfilesCADbinwinx64

AWP_ROOT192:             C:Program FilesANSYS IncANSYS Studentv192

ANSYS_SYSDIR:            winx64

LOCALE:                  en-us

SILENT:                  False

______________________________________________________________________

______________________________________________________________________

<>

File:  C:Program FilesANSYS IncANSYS Studentv192aisolbinwinx64AnsCoreObjects.tlb

Mode:  Configure

Result:  Success

______________________________________________________________________

<>

File:  C:Program FilesANSYS IncANSYS Studentv192aisolbinwinx64DSPartMgr.tlb

Mode:  Configure

Result:  Success

---

<>

File:  C:Program FilesANSYS IncANSYS Studentv192aisolbinwinx64ReaderHostU.dll

Mode:  Configure

Exit Code: 0  -- expecting 0

Result:   Success

______________________________________________________________________

<>

Successful update of CAD Controller

SCDM  Workbench  PlugIn ..... Configure Success

 

______________________________________________________________________

 

 

___________________________________________________________________________

 

ReadPackageInstallData succeeded.

SpaceClaimEngineering Not Detected

 

Saving to C:Program FilesANSYS IncANSYS Studentv192commonfilesCADCADConfigurationInfo.XML

WriteUpdateConfigurationStatusFile Update Success

 

[ScottHumphreys]

I notice it says "SpaceClaimEngineering Not Detected"...

[JakeC]

That should be fine, as SpaceClaim Engineer is a different product from Ansys SpaceClaim.

Please give it a shot and see if things work better for you now.

 

Thank you,

Jake

 

[ScottHumphreys]

It's still not working  

[JakeC]

What anti-virus/security software are you using?

[ScottHumphreys]

Windows Defender

[ScottHumphreys]

I have had it disabled throughout this process.

[JakeC]

Ok, just to make sure we are still on the same page,

Do you now see Ansys in the start menu?

You can still open workbench correct?  

It crashes when you try to open Mechanical/Mesher, is this still correct?

 

Can you also open a command prompt (Start -> Type cmd -> Click Command Prompt)

Then at the prompt type:

set path

Please post a screenshot of that screen.

 

Thank you,

Jake

 

[ScottHumphreys]

"DesignModeler takes several minutes to open.

•When DesignModeler opens, the dialog: ANSYS Workbench - Select desired length units does not display.

•In Tools > Options panel > DesignModeler > Units, the panel shows two identical preference settings labeled Length Unit.

These symptoms are most likely to occur if Windows Defender is installed and running. There have been reports that Microsoft Windows Defender removes the localhost setting from the C:Windowssystem32driversetchosts file. See the instructions in FAQ Question 5"

 

Could this be the same issue?

[JakeC]

It could be yes.

Can you paste in the contents of that file?

 

Thank you,

Jake

[ScottHumphreys]

I can open Workbench. I can find it in the program list in the start menu. It aborts when I try to open DesignModeler from Geometry.

[ScottHumphreys]

[JakeC]

Are you connected to a VPN?

[ScottHumphreys]

Contents of hosts file:

# Copyright (c) 1993-2009 Microsoft Corp.

#

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

# This file contains the mappings of IP addresses to host names. Each

# entry should be kept on an individual line. The IP address should

# be placed in the first column followed by the corresponding host name.

# The IP address and the host name should be separated by at least one

# space.

#

# Additionally, comments (such as these) may be inserted on individual

# lines or following the machine name denoted by a '#' symbol.

#

# For example:

#

#      102.54.94.97     rhino.acme.com          # source server

#       38.25.63.10     x.acme.com              # x client host

 

# localhost name resolution is handled within DNS itself.

# 127.0.0.1       localhost

# ::1             localhost

 

[ScottHumphreys]

I'm not connected to a VPN

[ScottHumphreys]

# Copyright (c) 1993-2009 Microsoft Corp.

#

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

# This file contains the mappings of IP addresses to host names. Each

# entry should be kept on an individual line. The IP address should

# be placed in the first column followed by the corresponding host name.

# The IP address and the host name should be separated by at least one

# space.

#

# Additionally, comments (such as these) may be inserted on individual

# lines or following the machine name denoted by a '#' symbol.

#

# For example:

#

#      102.54.94.97     rhino.acme.com          # source server

#       38.25.63.10     x.acme.com              # x client host

 

# localhost name resolution is handled within DNS itself.

# 127.0.0.1       localhost

# ::1             localhost

 

[JakeC]

Ok lets try this:

open command prompt

type in:

set Path=C:windowssystem32;C:windows;C:windowsSystem32Wbem

cd "C:Program FilesANSYS IncANSYS Studentv192Frameworkbin"

runwb2

 

 

This will open Workbench.

Try opening Design Modeler from there.

See if that makes a difference.

 

If so, there are some conflicting .dll files in your path.

If it doesn't help please look in c:windowssystem32 and see if there are any .dll files that have "qt" in them.

 

Thank you,

Jake

 

[ScottHumphreys]

I am not connected to a VPN

[ScottHumphreys]

Sorry for that, my pc isnt showing all of these things I post I had to read your response on another pc. I'll try that now.

[ScottHumphreys]

It isn't recognising that as a command. 

[JakeC]

Sorry my fault.  The cd path should be:

cd "C:Program FilesANSYS IncANSYS Studentv192FrameworkbinWin64"

 

Then run:

runwb2

 

Thank you,

Jake

 

[ScottHumphreys]

Thanks Workbench has opened. I'll check if designmodeler does

[ScottHumphreys]

It did not. I have looked in c:windowssystem32 and there dont appear to be any .dll files with "qt" in them

[JakeC]

Ok, so its not a path issue.

 

Have you changed this already?

Nvidia Control Panel -> Manage 3D Settings -> Global Settings -> Preferred graphics processor -> High Performance NVidia Processor

 

Thank you,

Jake

[ScottHumphreys]

Yes I changed that previously.

[JakeC]

Ok,

From the command prompt please try:

ping %HOSTNAME%

And then

ping %HOSTNAME% -4

Then post a screenshot of the result.

 

Also you can try editing the host file:

c:windowssystem32driversetchosts

and remove the "#" from the line:

# 127.0.0.1       localhost

becomes

127.0.0.1       localhost

 

Thank you,

Jake

[ScottHumphreys]

[ScottHumphreys]

That seems strange as I am an administrator

[JakeC]

In those commands change %HOSTNAME% to %COMPUTERNAME% and see what you get with the ping commands.

As for editing the hosts file, open notepad as administrator

Start -> Type Notepad -> Right Click on Notepad -> Run As Administrator

Then use File -> Open  to edit the hosts file.

Be sure that it doesn't save as hosts.txt, its important that there is no extension on that file.

 

Thank you,

Jake

[ScottHumphreys]

The ping cmd has worked now. Am I OK to share that data here? Is it not a unique code for my laptop?

[ScottHumphreys]

I have changed the host file

[JakeC]

I'm assuming the ip address is a private IP (meaning not available to the greater internet), so you should be fine.

[ScottHumphreys]

OK thanks, just being careful! 

[JakeC]

Add the following line to the end of the hosts file:

10.41.44.254 laptop

Save

 

Then retry launching Workbench then Design Modeler.

 

Thank you,

Jake

[ScottHumphreys]

That didn't work.

[JakeC]

Unfortunately, I'm running out of ideas here.

How long does it take before it crashes?  Just a few seconds, or does it take closer to a minute?

 

Also can you open the Windows Event Viewer:

Start -> Type Event Viewer

Select -> Open Windows Logs -> Application

 

Locate the latest Ansys crash, and post a screenshot of the "General" tab.

 

Thank you,

Jake

 

[ScottHumphreys]

I really appreciate the help, thank you. It is getting very frustrating.

It shows a grey screen for a few seconds and then crashes.

I don't really know how to locate the latest Ansys crash. There don't seem to be any events corresponding to it.

[JakeC]

Please post a screenshot of what you see in the event viewer.

 

Thank you,

Jake

 

[ScottHumphreys]

[JakeC]

Maybe look in the "System" section.  But its probably not there.

Can you post the "Display" and "Render" tabs again from DxDiag now that you updated the drivers?

 

Thank you,

Jake 

[ScottHumphreys]

[tsiriaks]

Hi ScottHumphreys,

Just to make sure, what is the exact name of the installation package that you are using ?

Could you post the output of

set a

from your CMD Prompt ?

Thanks,

Win

[ScottHumphreys]

[ScottHumphreys]

C:Usersscott>set a

ALLUSERSPROFILE=C:ProgramData

ANSYS192_DIR=C:Program FilesANSYS IncANSYS Studentv192ANSYS

ANSYS_SYSDIR=winx64

ANSYS_SYSDIR32=win32

ANS_OLD_ATTACH=1

APPDATA=C:UsersscottAppDataRoaming

AWP_LOCALE192=en-us

AWP_ROOT192=C:Program FilesANSYS IncANSYS Studentv192

[JakeC]

Looks like your intel drivers are still old.  Please update those as well.

 

Thank you,

Jake

[ScottHumphreys]

I have updated the intel driver. It didnt change that version date.

[JakeC]

Can you try creating a new local user account on that machine, and try running workbench as that user?

Thank you,

Jake

[JakeC]

Sorry, to be clear, I mean create a new local user, log in as that user, then run workbench while logged in as that user, then try DM again.

 

Thank you,

Jake

 

[ScottHumphreys]

I created a new user and tried but it had the same issue.

[JakeC]

Maybe try right clicking on Workbench, and select Run As Administrator and try that way.

If that doesn't work, I'm out of ideas.

 

Thank you,

Jake

 

[ScottHumphreys]

Interestingly workbench does appear when i type workbench in the windows search bar when acting as the new user. When i search from my main user it does not. It doesn't look like anything is working. Thanks very much for your time, Jake.

[JakeC]

Windows 10 has some issues with updating the Start Menu database sometimes.  A new user forces a completely rebuild for that user.

Can you try installing on a different machine, and see if you have the same issues?

 

Thank you,

Jake

[ScottHumphreys]

Unfortunately I can't. I wanted it on my laptop so that I could use Ansys when I'm not in University. The only other computers i have access to are in the University Clusters.

[tsiriaks]

Do you still have the issue with blank product config with this new user ?

Have you tried this 

---

Manually register the DLLs listed below by starting a Command Prompt (DOS) "as administrator" and changing to the directory c:windowssystem32, then typing:

regsvr32.exe ole32.dll

regsvr32.exe atl.dll

regsvr32.exe oleaut32.dll

regsvr32.exe scrrun.dll

regsvr32.exe jscript.dll

regsvr32.exe vbscript.dll

---

[ScottHumphreys]

I do still have the issue with the blank product config with the new user. I have just tried the manual registration thing. A couple of error dialogue boxes came up but it did seem to say some or all were successful.

[ScottHumphreys]

Correction: oleaut32 scrrun and jscript failed

[ScottHumphreys]

Apologies, I forgot to run cmd as admin, they all succeeded.

[ScottHumphreys]

It seems to have worked! Thank you both so much!

[tsiriaks]

That's excellent news !

I'm glad it's working now.

Thanks,

Win