Ansys Student 19.2 – Help function does not work

- October 30, 2018 at 8:53 pm
  
  franz
  Subscriber
  
  Hello,
  
  I am a Student and starting to do some Simulations using Ansys Fluent. Ansys provides some nice tutorials in the integrated "help" function, that would be cool to have access to. Unfortunately "help" does not work for me. It opens up a web browser window and wants me to sign in on the ansys customer support site, but since I only have a student licence, I cannot register as a customer.
  
  The second option I tried was to us the local offline help, but the files seem not to be present in my local installation.
  
  I am litterally googling in a circle, although I am pretty sure the solution is very simple.
  
  Best regards,
  
  franz
- October 30, 2018 at 10:47 pm
  
  tsiriaks
  Ansys Employee
  
  Hi Franz,
  
  I don't think the second option is available for the student version. It requires an extra installation package, which is in the ANSYS Customer Portal that only customers with paid licenses can access.
  
  However, for the first option, you can try the workaround described here
  
  /forum/forums/topic/links-to-help-go-to-customer-portal-sign-in-page/
  
  Thank you,
  
  Win
- January 29, 2021 at 5:38 am
  
  munkhunur
  Subscriber
  
  nHello Win,nYou said extra installation package we should install to get in the ANSYS help. However, What is the name of that package must I download from ansys customer portal site?nCould you clarify that please?nThank younUnurn
- January 29, 2021 at 11:03 am
  
  Rob
  Forum Moderator
  
  It's in the extras bit, and you should see a documentation section. Pick the biggest of the 3(?) downloads. n
- February 16, 2021 at 4:35 am
  
  munkhunur
  Subscriber
  
  Dear RobnI got it. Thank you very much.nRegardsnUnurn