Learning Forum

[Altair45]

Hello, Engineers.

I haven't been able to solve the problem I asked about before. Could you possibly provide a solution?

In this image, all of the figures is used to 'Eavaluate' version. I think that the 'Evaluate' is converted to 'New', when I input the proper floating license in License window of Ansys launcher and click the 'Apply'.

And if you have a solution link for 'Floating License', could you please send it to me?

Thank you very much!

[Rajeshwari Jadhav]

Hi Altair,

Please check if you are able to ping and telnet the server through the command prompt.

Also, send the screenshot of your license setup.

[Altair45]

Hello, engineers

I have confirmed that we can successfully ping and telnet the server.

Also, the image below is a screenshot of the license setup. Could you please identify if there are any issues?

 

[Rajeshwari Jadhav]

Hi Altair,

Can you please verify if the servername mentioned in the ansyslmd.ini file (C:\Program Files\ANSYS Inc\Shared Files\licensing) is the same as the servername mentioned in the environment variable ANSYSLMD_LICENSE_FILE (goto start menu-->type environment variable--> environment variable--> under system variable).

[Altair45]

Hello Engineer,

First, there is no mention of a server in the 'ansyslmd.ini' file. The file is 0kB in size. In the system variables, there is no ANSYSLMD_LICENSE_FILE, but there is a server in the user variables, which is "C:\Program Files\ANSYS Inc\Shared Files\Licensing\license_files\ansyslmd.lic."

Should I add this server to the system variables and save it in the 'ansyslmd.ini' file?

 

[Rajeshwari Jadhav]

Hi Altair,

Can you please add server name in ansyslmd.ini file, (C:\Program Files\ANSYS Inc\Shared Files\licensing)?

SERVER=1055@yourservername 

and save the file. Restart the application.

[Altair45]

Hello Engineer,

Firstly, I want to express my gratitude for your assistance in addressing this matter. I apologize for the delay in my responses due to personal reasons.

I have a question regarding the ANSYS licensing configuration. If I assume the server's IP address is "166.111.222.221," would it be correct to add "SERVER=1055@166.111.222.221" to the "ansyslmd.ini" file? Additionally, when modifying the environment variable, should I change it to "166.111.222.221"? If I follow these steps and the issue remains unresolved, what should be the next course of action?

Thank you for your continued support and guidance. 

Best regards,

[Rajeshwari Jadhav]

Hi Altair, 

May I know which verison of application you are using like academic or student?

[Lito]

@Altair45, 

From the screenshot of the Optics Launcher > Licenses page, this was able to verify the type of license on your server, which is "Standard". But somehow the connection/communication is not complete since the Solvers page is showing "Evaluate", which indicates that it could not find any Lumerical license on the server. 

 

To try and resolve this:

Please ensure that the license file/manager is configured with static ports and that these ports are opened for access on the server. e.g. default TCP ports: 1055, 1056 & 2325. 

• Ansys license manager configuration and license file installation – Ansys Optics

Lumerical has the "License.ini" preference file and the environment variable to configure the license server.

• Delete the "ansyslmd.ini" file from your computer if this is blank/empty.
• Also, delete all of the "Lumerical preference.ini files" including the "License.ini" file from your user's folder.
• Reboot the machine
• Open the Optics Launcher, select  "I have a license from Ansys..." when prompted
• Reconfigure the license server using either the hostname or IP address of the server.
• Apply your settings, and Restart the Launcher when prompted. 

See the following Knowledge Base (KB) guides below for details of the process. 

• Lumerical license configuration with the Ansys Optics Launcher
• Specify license manager location non-graphically 
• Ansys Lumerical product preference files – Ansys Optics

[Altair45]

Hello engineer,

 

I tried the method you mentioned, but the result is the same as in the picture.

 

Let me explain how this problem occurred. Initially, I was using the floating license without any issues, but when I tried to use it again, it displayed 'Evaluate' and the application wouldn't run. To resolve this, I re-entered the server information in the 'Licenses' section, and I confirmed that it worked correctly. Additionally, the issue started after I accidentally pressed the 'reset' button.

 

If there is no way to resolve this problem, is there a direction to reset the license and use it again?

[Lito]

What is the output of the telnet command from Windows Powershell from your local computer? 

Test-NetConnection <YOUR_SERVER> -Port 1055
Test-NetConnection <YOUR_SERVER> -Port 1056
& 'C:\Program Files\Lumerical\v232\licensingclient\winx64\lmutil.exe' lmstat -c 1055@<YOUR_SERVER> -a

Have you tried deleting the “License.ini” preference file from your computer as mentioned in my previous post? 

• Ansys Lumerical product preference files – Ansys Optics 

Check the log files from your user’s folder (below), it should indicate what is happening when you try to connect to the license server.

%TEMP%\.ansys\

Run/Open the Lumerical CAD/GUI directly from the Start Menu (see image below) and send a screenshot of the error message.

[Altair45]

 

 

Hello, engineer

 

1. Output of the telnet command.

 

The output for port 1055 indicated ‘True,’ while for port 1056, it showed ‘False.’ Additionally, when running “& ‘C:\Program Files\Lumerical\v232\licensingclient\winx64\lmutil.exe’ lmstat -c 1055 @ -a,” it displayed ‘not running’ (below). 

 

 

I followed the steps from the link below, but I’m unsure why I’m encountering an error on port 1056.

 

https://optics.ansys.com/hc/en-us/articles/4660658639251-Ansys-license-manager-configuration-and-license-file-installation

 

2. Deletion of the ‘License.ini’ default configuration file

 

After deleting this file and running the program, the License page changed as shown in the picture below.

 

 

3. Run/Open the Lumerical CAD/GUI directly from the Start Menu (see image below) and send a screenshot of the error message.

 

 

4. Could you explain in detail how to check the log file?     “%TEMP%\.ansys\”

 

 

Thank you for your assistance in resolving this issue.

 

 

 

[Lito]

@Altair45

Please consult with the IT/license server admins to configure the license file/Ansys license manager with static ports and allow access to the post used by the Ansys license manager. (defaults: 1055, 1056, 2325)

See this Knowledge Base (KB) for details >> Ansys license manager configuration and license file installation – Ansys Optics