Learning Forum

[Aaron Sbarra]

So, I'm in a AD and SCCM managed windows environment and Ansys Fluids and Structures 2024 R1 is one of the pieces of software we're deploying to our physical labs on campus and we've been encountering a consistent problem with the SCCM mandatory deployment. At this point, because it's been packaged once using single line cmd installer/uninstaller and now again using powershell, I'm wondering if it's something going wrong with the setup executable. In the AppEnforce.log file, when it evaluates the mandatory deployment and begins to install it, the package downloads to the cache fine, and the script starts without incident. Where things go awry is that setup.exe is returning code 0 (success) between 5-15 seconds after the process gets created: 

Note that process 5392 is the script starting at 4:52:44 and it returns code 0 after a mere 11 seconds. 

In the application log of Event Viewer for that same machine,  the related entry gives Event ID 1000, task categroy 100, and the details read as follows: 

Faulting application name: instcore.exe, version: 0.0.0.0, time stamp: 0x65492a1c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xffffffff
Faulting process id: 0x2bf4
Faulting application start time: 0x01db02f5f4904a32
Faulting application path: C:\WINDOWS\TEMP\ans_install_tmp12008\instcore.exe
Faulting module path: unknown
Report Id: 77cd7a70-cee3-4b26-9c67-7617294a17c6
Faulting package full name: 
Faulting package-relative application ID: 

I've checked other machines and they all show the same thing. instcore.exe stops functioning and setup.exe returns code 0. However, initiaing a self-service install functions properly and this problem does not occur with the other 2024 R1 applications (Electronics and Granta EduPack). Does anyone have any insight on this? 

[MangeshANSYS]

Hello,

setup should be writing these files (assuming default installation location. please adjust paths to reflect your paths if different)

C:\Program Files\ANSYS Inc\

install.err
install.log
install_licconfig.err
install_licconfig.log

Can you please check the log and err files for details of where it is exitting ?

you can copy paste the last few lines into a reply. please include file names if providing information from multiple files

[Aaron Sbarra]

Only install.log is present in the folder, there's no other log or error files. The last few lines of that file are as follows:

Licensing files on the installation media have the same date or are more recent than those currently installed.

     The files will be updated....

Date verification complete...Please see above messages for any detected conflicts.

 

I can see the previous attempts by sccm to install this application and all of those log entries are the exact same as the most recent one. They just end with those three lines after listing the components that will be installed. 

[MangeshANSYS]

 

Hello,

Please verify that the installation media is available.

Here is an example command to use

path_to\setup.exe -silent -install_dir “C:\Program Files\ANSYS Inc” -media_dir2 path_to_disk2 -media_dir3 path_to_disk3

 

can you try manually installong on one test machine using command line only from an elevated command prompt to test if the media is accessible and it can run successfully to completion?

 

 

 

[MangeshANSYS]

Hello

I was following up to check if the silent installation command line was helpful?

Were you able to install successfully on one machine using the command line ?

[ewu5]

Hi there,

I am Eddy Wu and I work with Aaron Sbarra. Aaron is out for a while so I wanted to follow up on this forum post. 

Our ANSYS F&S is installed through SCCM by using the F&S installer. This method of installation has worked for previous versions of F&S and is also working now for Electronics Desktop 2024 R1. 

Here is the silent cmd we use for our install: "setup.exe" -silent -licserverinfo 2325:1055:ansys.eos.ncsu.edu

So, the issue is that we are trying to push the install from SCCM and it is working some of the time but, several of the computers are receiving that error message and unable to install ANSYS F&S from SCCM. However, we are able to install ANSYS F&S manually from the setup.exe. 

Thanks!