Workbench 23R1 doesn’t work

- February 17, 2023 at 8:24 am
  
  akhozaeiravari
  Subscriber
  
  Hello
  I just installed ANSYS Fluids package v23R1. All my licenses are working well. I can open CFX and Fluent without problem. But I can't open Workbench.
  When I try to open workbench, the initialization window disappears without any error. I tried to rename/delete the ANSYS folder in my AppDATA to reset the configurations, but it didn't help.
  In the event viewer of my windows (windows 11), I can see one error and one information. Please see the details below.
  I would appreciate it if you help me to solve this problem.
  
  Error: Application Error
  Faulting application name: AnsysFWW.exe, version: 23.1.0.0, time stamp: 0x637cd83b
  Faulting module name: InProcessClient64.dll, version: 22.2.4.558, time stamp: 0x638ce20b
  Exception code: 0xc0000409
  Fault offset: 0x000000000011aab8
  Faulting process ID: 0x405c
  Faulting application start time: 0x01d942a88f364367
  Faulting application path: C:\Program Files\ANSYS Inc\v231\Framework\bin\Win64\AnsysFWW.exe
  Faulting module path: C:\Program Files\SentinelOne\Sentinel Agent 22.2.4.558\InProcessClient64.dll
  Report ID: d2b7f44a-5327-45de-b77b-98db848b1c52
  Faulting package full name:
  Faulting package-relative application ID:
  
  Information: Windows Error Reporting
  Fault bucket 1711865191103829614, type 5
  Event Name: BEX64
  Response: Not available
  Cab Id: 0
  
  Problem signature:
  P1: AnsysFWW.exe
  P2: 23.1.0.0
  P3: 637cd83b
  P4: InProcessClient64.dll
  P5: 22.2.4.558
  P6: 638ce20b
  P7: 000000000011aab8
  P8: c0000409
  P9: 0000000000000005
  P10:
  
  Attached files:
  \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER346.tmp.dmp
  \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1A4A.tmp.WERInternalMetadata.xml
  \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1A79.tmp.xml
  \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1AA6.tmp.csv
  \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1AD6.tmp.txt
  
  These files may be available here:
  \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AnsysFWW.exe_f4c76aabeeb43b122628254cb9d74c36a4b9e5_52196475_1caf41b1-b7a4-4df2-b7fc-114538dd7dc6
  
  Analysis symbol:
  Rechecking for solution: 0
  Report Id: d2b7f44a-5327-45de-b77b-98db848b1c52
  Report Status: 268435456
  Hashed bucket: 426a64613ce71dae87c1c4524b19966e
  Cab Guid: 0
- February 21, 2023 at 2:58 pm
  
  George Karnos
  Ansys Employee
  
  This could be due to SentinelOne/Crowdstrike blocking Workbench from running.