Ansys electronics desktop 2019 r3

- November 2, 2021 at 5:13 am
  
  NOUBISSI
  Subscriber
  
  Hello Everyone!
  I have installed normally ansys electronics destop 2019 r3, when opening it shows me a diaologue box with an unknown error. after that I have tried to add the environment variable as : ANSYS_EM_DONOT_PRELOAD_3DDRIVER_DLL= 1. but I still got the same issue. below it is the picture of the error.
  Please anyone to help me.
  
  And when I clicked on diagnose, it shows me this picture below
- November 2, 2021 at 11:13 am
  
  System
  Subscriber
  
  This discussion was created from comments split from: ANSYS 2019 R3 won't open.
- November 2, 2021 at 11:31 am
  
  ANSYS_MMadore
  Ansys Employee
  
  Could you please share the full text of your %TEMP%\.ansys\licdebug.ANSYSEDT.EXE.195.out file?