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  3. Question: What can I do if RSM 18.0 will not submit a job to a remote machine anymore? It used to work but now it cannot. The RSM job log shows Proxy process identifier could not be determined. Probably couldn’t be started. System.InvalidOperationException: Proxy process identifier could not be determined. Probably couldn’t be started. at Ansys.Rsm.JobManagement.Utilities.NetworkUtilities.GetUserProxyPort(JobId jobId, JobCredentials credentials, IBasicHistoryManager jobHistory, String credentialsDestination, String submitHost) at Ansys.Rsm.JobManagement.Core.AbstractJobBasedAsyncResult`1.GetUserProxyPort(String destinationMachine) at Ansys.Rsm.JobManagement.Core.SubmitAsyncResult.FindRemoteDirectory(String localDirectory, List`1 uncPaths, String markerFileName) at Ansys.Rsm.JobManagement.Core.SubmitAsyncResult.FileHandlingPreProcessing() at Ansys.Rsm.JobManagement.Core.SubmitAsyncResult.DoTaskOperation() Cluster Job ID is not set. Cannot query cluster. Cluster Job ID is not set. Cannot query cluster. Finalize not required since submission failed or aborted. Cluster Job ID is not set. Cannot query cluster.

Question: What can I do if RSM 18.0 will not submit a job to a remote machine anymore? It used to work but now it cannot. The RSM job log shows Proxy process identifier could not be determined. Probably couldn’t be started. System.InvalidOperationException: Proxy process identifier could not be determined. Probably couldn’t be started. at Ansys.Rsm.JobManagement.Utilities.NetworkUtilities.GetUserProxyPort(JobId jobId, JobCredentials credentials, IBasicHistoryManager jobHistory, String credentialsDestination, String submitHost) at Ansys.Rsm.JobManagement.Core.AbstractJobBasedAsyncResult`1.GetUserProxyPort(String destinationMachine) at Ansys.Rsm.JobManagement.Core.SubmitAsyncResult.FindRemoteDirectory(String localDirectory, List`1 uncPaths, String markerFileName) at Ansys.Rsm.JobManagement.Core.SubmitAsyncResult.FileHandlingPreProcessing() at Ansys.Rsm.JobManagement.Core.SubmitAsyncResult.DoTaskOperation() Cluster Job ID is not set. Cannot query cluster. Cluster Job ID is not set. Cannot query cluster. Finalize not required since submission failed or aborted. Cluster Job ID is not set. Cannot query cluster.

Tagged: 18, Installation/Licensing/Systems, Remote Solve, rsm, Workbench Platform - SYS
    • March 17, 2023 at 9:01 am
      FAQFAQ
      Participant

      Answer: There are 2 known situations when this can occur 1. If a zombie userproxy process is running Please login to the machine running the JobManager (Launcher) service and check for any hung UserProxy 18.0 processes for the user. If there are no other completed or active jobs for the user, end the process. Example: running ps as below ps -ef | grep -i rsm | grep -i 180 will list the process below username 12345 1 0 Jun26 ? 00:00:16 mono /usr/ansys_inc/v180/RSM/bin/Ans.Rsm.UPHost.exe -primary Domain_username. Killing this process should resolve the issue for the user 2. if no Zombie processes running for the user then stop and start the RSM launcher process on the RSM server after any running jobs have ended. Please alert all end users of service stop and start so they can avoid submitting jobs till service stops and starts for continuity.

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