We have an exciting announcement about badges coming in May 2025. Until then, we will temporarily stop issuing new badges for course completions and certifications. However, all completions will be recorded and fulfilled after May 2025.
Licensing

Licensing

  1. All Categories
  2. Additional Products - Licensing
  3. Question: Installation of the ANSYS License Manager 17.x on a Windows 7 platform fails during the configuration stage. The following error appears in the install_licconfig.log file: *** CREATING THE ‘ANSYSLicensingTomcat’ SERVICE… …Using JRE from the following location: C:Program FilesANSYS IncShared FilesLicensingtoolsjavawinx64 …The ‘ANSYSLicensingTomcat’ service was successfully installed. *** CONFIRMING THAT PORT 1084 IS FREE… …The port is free. *** ATTEMPTING TO START THE ‘ANSYSLicensingTomcat’ SERVICE… An attempt will be made to start the existing ‘ANSYSLicensingTomcat’ service, if it is stopped… …ERROR: The ‘ANSYSLicensingTomcat’ service was started but then stopped. …FATAL ERROR: The ‘ANSYSLicensingTomcat’ service was not able to be started. The licensing configuration cannot continue until this issue is resolved. Exiting. *** Exiting the configuration with exit code 2 ***

Question: Installation of the ANSYS License Manager 17.x on a Windows 7 platform fails during the configuration stage. The following error appears in the install_licconfig.log file: *** CREATING THE ‘ANSYSLicensingTomcat’ SERVICE… …Using JRE from the following location: C:Program FilesANSYS IncShared FilesLicensingtoolsjavawinx64 …The ‘ANSYSLicensingTomcat’ service was successfully installed. *** CONFIRMING THAT PORT 1084 IS FREE… …The port is free. *** ATTEMPTING TO START THE ‘ANSYSLicensingTomcat’ SERVICE… An attempt will be made to start the existing ‘ANSYSLicensingTomcat’ service, if it is stopped… …ERROR: The ‘ANSYSLicensingTomcat’ service was started but then stopped. …FATAL ERROR: The ‘ANSYSLicensingTomcat’ service was not able to be started. The licensing configuration cannot continue until this issue is resolved. Exiting. *** Exiting the configuration with exit code 2 ***

Tagged: 17.2, Installation/Licensing/Systems, Installing the License Manager, licensing, Mechanical - SYS
    • January 25, 2023 at 7:28 am
      FAQFAQ
      Participant

      Answer: This problem is caused by the failure to move some of the installation files into their correct places. In this particular instance some of the binary files in the c:program filesansys incshared fileslicensingwinx64update folder have not been moved up one level to the winx64 folder. 1) Go to the C:Program FilesAnsys incshared fileslicensingwinx64update folder and move all the remaining binaries up one level to the c:program filesansys incshared fileslicensingwinx64 folder. Remove the (now) empty update folder. 2) In an elevated command prompt window (Start > right click on Command Prompt and select Run as Administrator) type the licensing configuration command shown in the install.log: “C:Program FilesANSYS IncShared FilesLicensingtoolsbinwinx64ansyslm_config.exe” -install -lang en-us This will start the Tomcat service to allow use of the License Management Center and will also complete the configuration of the ANSYS Licensing

Featured Articles

Introducing Ansys Electronics Desktop on Ansys Cloud

The Watch & Learn video article provides an overview of cloud computing from Electronics Desktop and details the product licenses and subscriptions to ANSYS Cloud Service that are...

How to Create a Reflector for a Center High-Mounted Stop Lamp (CHMSL)

This video article demonstrates how to create a reflector for a center high-mounted stop lamp. Optical Part design in Ansys SPEOS enables the design and validation of multiple...

Introducing the GEKO Turbulence Model in Ansys Fluent

The GEKO (GEneralized K-Omega) turbulence model offers a flexible, robust, general-purpose approach to RANS turbulence modeling. Introducing 2 videos: Part 1 provides background information on the model and a...

Postprocessing on Ansys EnSight

This video demonstrates exporting data from Fluent in EnSight Case Gold format, and it reviews the basic postprocessing capabilities of EnSight.

© 2025 Copyright ANSYS, Inc. All rights reserved.