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Error message in pop-up windows are: betaOption = wb.PreferenceMgr.Preference(“PID_Show_Beta_Options”) Failed determining temp directory location! ‘fontSizes’ is Null or no Object Runtime error JScript ribbonDriver.ExternalTabManager is Null or no Object commandBarsStateHelper is Null or no Object For a Linux operating system see this Solution: #2052790 Resetting the settings of ANSYS Workbench on a Linux machine, where the installation suddenly stopped working correctly On Windows change to the Appdata directory (enter %APPDATA% in the address line of the file explorer) and open the “Ansys” subdirectory. This is typically at this location: C:UsersAppDataRoamingAnsys Here rename the folder of the currently used Ansys version, i.e. “v211” and rename it to a different name. Then restart Workbench,