Licensing

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  3. Symptom: RSM file transfer fails after successfully transferring a rather large file, Reason: User Proxy gets a timeout when a certain time has passed after the last operation. The last operation in this case is triggering the transfer of a file, i.e. when the file transfer takes longer than this time (‘Idle Timeout’), the user proxy is stopped. This leads to the failure.

Symptom: RSM file transfer fails after successfully transferring a rather large file, Reason: User Proxy gets a timeout when a certain time has passed after the last operation. The last operation in this case is triggering the transfer of a file, i.e. when the file transfer takes longer than this time (‘Idle Timeout’), the user proxy is stopped. This leads to the failure.

Tagged: 2019 R2, Installation/Licensing/Systems, Remote Solve, rsm, Workbench Platform - SYS
    • March 17, 2023 at 9:01 am
      FAQFAQ
      Participant

      Solution: Set the variable ‘Idle Timeout’ to a higher value (expected max. time for the transfer of a single file, e.g. 60-100 minutes). The variable is located in C:Program FilesANSYS Incv160RSMConfigAns.Rsm.AppSettings.config.

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