Learning Forum

[thomasdprice01]

After following the install instructions for the student edition here, Zemax does not start.

Running event viewer shows the following cause:

 

Running Windows 10 (Build 19045.5608). No errors generated during install.

Any recommendations would be appreciated.

[Niki Papachristou]

Hi Tprice,

Thank you for reaching out to us and sorry to hear that you were not able to install ZOS student versios.

I downloaded and installed from my side the .exe file and seems to be working fine. Based on your screenshot though I believe that this might be a graphics card drivers issue, hence I would suggest to try and update it, and/or try temporarily disabling your AntiVirus software (if you have any) as those are the two most common causes.

Kind Regards,

Niki

[thomasdprice01]

HI Niki,

Thanks for your response; I've just updated my graphics card driver (nVidia GTX 980, now at 572.70) and temporarily disabled AV but the exception code remains the same (0xc0000005). 

Tom

[Niki Papachristou]

Hi Tom,

Can you now try to uninstall and re-install ZOS to see if this solves it (still follow the instructions on the webpage step-by-step)?

Kind Regards,

Niki

[thomasdprice01]

Hi Niki, 

I did as you advised, but still no luck. I've since upgraded to Windows 11 and everything now works as expected. Thanks for your help!

Tom

[Niki Papachristou]

Hi Thomas, 

Thank you for your feedback here, happy to hear that you were anle to install ZOS, even without my help! Good luck with your designs!

Niki