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Workbench problem:required addins could not be loaded

- September 1, 2020 at 4:20 am
  
  JesseLin
  Subscriber
- September 1, 2020 at 9:42 pm
  
  tsiriaks
  Ansys Employee
  
  Open CMD Prompt and enter the following commandnsetnand post the output of it here.nnDo you have an install.err file under C:\Program Files\ANSYS Inc\ANSYS Student ? If so, post the content of it here.nnType dxdiag in CMD Prompt, and post the screenshots of the main page and 'Display' tabn
- September 2, 2020 at 1:44 am
  
  JesseLin
  Subscriber
  
  Hi sir, here are your required materials.n1.setnn
- September 2, 2020 at 1:57 am
  
  JesseLin
  Subscriber
  
  3.main page after typing dxdiag & display tabn n
- September 2, 2020 at 1:59 am
  
  JesseLin
  Subscriber
  
  2.n nn
- September 2, 2020 at 1:59 am
  
  JesseLin
  Subscriber
  
  n
- September 2, 2020 at 2:00 am
  
  JesseLin
  Subscriber
  
  n
- September 2, 2020 at 2:00 am
  
  JesseLin
  Subscriber
  
  n
- September 2, 2020 at 2:03 am
  
  JesseLin
  Subscriber
  
  Thank you sir, please see the screenshots I posted according to your instructions.n
- September 2, 2020 at 6:37 am
  
  JesseLin
  Subscriber
  
  2.nn n
- September 2, 2020 at 6:37 am
  
  JesseLin
  Subscriber
  
  2.nn n
- September 2, 2020 at 9:33 pm
  
  tsiriaks
  Ansys Employee
  
  Thank you for the information.nPlease try the followings:nUpdate your Intel graphics driver to the latest available version.nInstall all pending Windows updatenTry logging into the machine with a username that doesn't contain space in it (or you can create a test one like 'abc'). Make sure it only contains English letters and/or numbersn
- September 14, 2020 at 3:39 pm
  
  JesseLin
  Subscriber
  
  I first tried to change my system to English. Since I had the family version of win10 which only supports one display language, I had to buy access to the pro version of win10 to change my system into English. I then changed my user name to the one without spaces and contains only english characters. My windows and other drivers were the newest version. After I tried all this, the workbench still didn't work.nnMy course deadline is close, so I decided to reset my windows to see if it works. After I reseted the laptop, it seems to be a more renewed version of win10 pro. I tried to download ANSYS again and this time the workbench started working.nnA BIG thank you toand my roommate Dr. Zhang.n
- September 17, 2020 at 8:16 pm
  
  tsiriaks
  Ansys Employee
  
  Nice to hear it's finally working for you.nThank you for the update.n
- February 20, 2023 at 5:53 pm
  
  Abhinav kumar singh
  Subscriber
- February 20, 2023 at 5:55 pm
  
  Abhinav kumar singh
  Subscriber
  
  the same problem failed to load addin file in ansys workbench please help me immediately ...

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