Workbench loads without opening

- August 7, 2023 at 8:57 am
  
  AMR KHEDR
  Subscriber
  
  Good morning
  
  I have ANSYS 2021R2, and I use my university license. It was working normally from a long time. Two days ago, I tried to open workbench, it started to launch givving me the launching window as shown below, and then within a second it closes without any error. Firstly, I tested the license through Licensing Client Settings, and it works. I tried a lot of solutions but nothing work.
  
  can you please help me for that?
- August 8, 2023 at 9:56 am
  Rajeshwari Jadhav
  Ansys Employee
  Hi AMR,
  Can you please check if any antivirus software is blocking the Ansys application?
  - Go to START > Event Viewer > Expand the Windows Logs and choose Application. In application log check if any Error is shown when you launch the workbench.
  Can you check while installation any error had occured?
  - Goto the install.err, install_licconfig.err, install.log, install_licconfig.log logs. (C:\Program Files\ANSYS Inc)
  Can you goto start menu and type %appdata%, rename the Ansys folder over there as Ansys.old and relaunch the application.
- August 8, 2023 at 10:00 pm
  
  AMR KHEDR
  Subscriber
  
  Yes, now it works thank you so much for your help