Workbench 2021 R1 takes 2 minutes to load

- July 15, 2021 at 7:18 pm
  
  ehilgend
  Subscriber
  
  When launching Workbench after the splash screen disappears and workbench launches, it is unresponsive for 2 minutes before loading all the add ins and be able to use anything. Until then it is completely unresponsive to anything.
- July 22, 2021 at 7:34 pm
  
  George Karnos
  Ansys Employee
  
  Bello If you browse to" %TEMP%\.ansys, you should see licdebug files.
  licdebug.ANS_WB.211.out
  ansyscl.###.log
  (Where # # # is the hostname of the machine)
  Check these files for delays or error messages.
  Please post the contents of the above files as we are not permitted to open files.
- July 23, 2021 at 2:19 pm
  
  ehilgend
  Subscriber
  
  There are no errors in these files at all, everything looks normal
- July 23, 2021 at 3:34 pm
  
  ehilgend
  Subscriber
  
  I do need to add that this is a citrix virtual desktop if that helps
- July 23, 2021 at 3:55 pm
  
  ehilgend
  Subscriber
  
  Going thru Proc mon it looks like a bulk of the wait is loading session data. There's hundreds of instances where it tries to open registry key HKCU\Software\Citrix\SessionSfr\4 which it does not find and after this it opens and queries many system files and that's what looks like is going on the entire 2 min hang up period. Here is the procmon