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Unable to connect to the license

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    • September 2, 2024 at 5:49 pm
      ay8tb
      Subscriber

      I have an academic license from the university and the license has expired. I did a clean uninstall and reinstall and am receiving the following error from ANSYS Client Licensing Center: 

      lmutil - Copyright (c) 1989-2022 Flexera. All Rights Reserved. Flexible License Manager status on Mon 9/2/2024 13:45 [Detecting lmgrd processes...] Error getting status: Cannot connect to license server system. (-15,10032) Error: Command failed: C:\Program Files\ANSYS Inc\v222\licensingclient\winx64\lmutil.exe lmstat -c XXX@XXX.license.XXX.edu

      I've run this as administrator on the university VPN and keep receiving the same error. I've double-checked the port and licensing number and it's correct. What can I do?

    • September 4, 2024 at 11:54 am
      Rajeshwari Jadhav
      Ansys Employee

      Hi Ayatollah,

      send screenshot of ping and telnet through command prompt.

      ping yourservername

      telnet yourservername portno.

    • January 8, 2025 at 1:08 pm
      manuel.dattoli
      Subscriber

      anche a me da questo problema

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