Learning Forum

[christopher.tomko]

I just renewed my license. Now when I open the software and enter my credentials, it says that I am being blocked and I can use the software. It says to contact my administrator, which I've been on support calls for the last three hours.  They can't see a problem on my end.  Can you please remedy this? I can't afford to lose any more of this day looking at Ansys error messages, and nobody seems to be home at Spaceclaim support. Help!

[Charudatta Bandgar]

Hello Christopher Tomko Apologies for the inconvenience caused, most of the support engineers had holiday and were not available.

I've been on support calls for the last three hours.

I am in touch with them so that we can sort this out faster will help you sort this issue, or any further issue in future. In the mean time I would request you to go through this knowledge material, and see if the steps here help. Once again apologies with the inconvenience. Regards.

[christopher.tomko]

I was on support with my internal IT.  I finally got help from Spaceclaim.  hey said it has something to do with microsoft not allowing me to login, ant  they had to give me some kind of exception. I was finally able to use the software after two days of non-productivity all because of a technicality.  Seems like a faulty system that can cause a customer so much grief over nothing.

[Charudatta Bandgar]

Christopher Tomko That is understandable. I discussed it with the team as well, something that was meant to be helpful for the customer privacy turned out to be problematic in this case, and was indeed a learning experience, which now is corrected. Other support engineers who were in conversations with you have apologized for the trouble it caused, and I second that. 

Regards.