Learning Forum

[oscarhg08]

[ANSYS_MMadore]

Could you please open a Windows Command Prompt and type "set" and return the full output?
Has this ever worked for you and just stopped? If so, please try renaming your %APPDATA%\Ansys\v211 directory to v211.old to see if that makes any difference.

[oscarhg08]

ALLUSERSPROFILE=C:\ProgramData
ANSYS211_DIR=C:\Program Files\ANSYS Inc\v211\ANSYS
ANSYSEM_ROOT211=C:\Program Files\AnsysEM\AnsysEM21.1\Win64
ANSYSLIC_DIR=C:\Program Files\ANSYS Inc\Shared Files\Licensing
ANSYS_SYSDIR=winx64
ANS_OLD_ATTACH=1
APPDATA=C:\Users\OSCAR-HG\AppData\Roaming
AWP_LOCALE211=en-us
AWP_ROOT211=C:\Program Files\ANSYS Inc\v211
CADOE_LIBDIR211=C:\Program Files\ANSYS Inc\v211\CommonFiles\Language\en-us
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=OSCARLAPTOP
ComSpec=C:\Windows\system32\cmd.exe
CPLEX_STUDIO_BINARIES1210=C:\Program Files\IBM\ILOG\CPLEX_Enterprise_Server1210\CPLEX_Studio\opl\bin\x64_win64;C:\Program Files\IBM\ILOG\CPLEX_Enterprise_Server1210\CPLEX_Studio\opl\oplide\;C:\Program Files\IBM\ILOG\CPLEX_Enterprise_Server1210\CPLEX_Studio\cplex\bin\x64_win64;C:\Program Files\IBM\ILOG\CPLEX_Enterprise_Server1210\CPLEX_Studio\cpoptimizer\bin\x64_win64
CPLEX_STUDIO_DIR1210=C:\Program Files\IBM\ILOG\CPLEX_Enterprise_Server1210\CPLEX_Studio
DriverData=C:\Windows\System32\Drivers\DriverData
HOMEDRIVE=C:
HOMEPATH=\Users\OSCAR-HG
LOCALAPPDATA=C:\Users\OSCAR-HG\AppData\Local
LOGONSERVER=\\OSCARLAPTOP
LSTC_LICENSE=ANSYS
NUMBER_OF_PROCESSORS=8
OneDrive=C:\Users\OSCAR-HG\OneDrive
OneDriveConsumer=C:\Users\OSCAR-HG\OneDrive
OS=Windows_NT
Path=C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files\Intel\iCLS Client\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Microsoft SQL Server\Client SDK\ODBC\110\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files\Microsoft SQL Server\120\DTS\Binn\;C:\Program Files (x86)\Windows Kits\8.1\Windows Performance Toolkit\;D:\Archivos del programa\MATLAB\R2017a\runtime\win64;D:\Archivos del programa\MATLAB\R2017a\bin;D:\Program Files\MATLAB\R2017a\runtime\win64;D:\Program Files\MATLAB\R2017a\bin;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\NVIDIA Corporation\NVIDIA NvDLISR;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files\MATLAB\R2020b\runtime\win64;C:\Program Files\MATLAB\R2020b\bin;C:\Users\OSCAR-HG\AppData\Local\Microsoft\WindowsApps;
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 94 Stepping 3, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=5e03
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PROMPT=$P$G
PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\Windows\system32\WindowsPowerShell\v1.0\Modules;C:\Program Files (x86)\Microsoft SQL Server\120\Tools\PowerShell\Modules\
PUBLIC=C:\Users\Public
P_SCHEMA=C:\Program Files\ANSYS Inc\v211\AISOL\CADIntegration\Parasolid\PSchema
SESSIONNAME=Console
SIMPLORER_HOME=C:\Program Files\AnsysEM\AnsysEM21.1\Win64
SIWAVE_INSTALL_DIR=C:\Program Files\AnsysEM\AnsysEM21.1\Win64
SW_SIM_HYDRA=C:\Program Files\Common Files\SolidWorks Shared\Simulation Worker Agent\
SW_SIM_MPIT=INTELMPI
SW_SIM_TEMP=C:\ProgramData\SOLIDWORKS\SW_net_sim_temp\
SystemDrive=C:
SystemRoot=C:\Windows
TEMP=C:\Users\OSCAR-HG\AppData\Local\Temp
TMP=C:\Users\OSCAR-HG\AppData\Local\Temp
USERDOMAIN=OSCARLAPTOP
USERDOMAIN_ROAMINGPROFILE=OSCARLAPTOP
USERNAME=OSCAR-HG
USERPROFILE=C:\Users\OSCAR-HG
windir=C:\Windows

I had my Academic license, then I received the key for the ansys manager I upload it and work but then I update my ansys fluid and structures because I need the module ICEPACK and when I tryed to open the workbench it just don't worked now I tryied and it always says it looks like the server is busy try again later, and the error appears every time I try, also If I try to add let's say any tool to the toolbox when I check the module in View all/options of the toolbox it does not work and it just appear :

[ANSYS_MMadore]

Could you please try uninstalling the Student version and full version and then delete the C:\Program Files\Ansys Inc directory and %APPDATA%\Ansys directory. Then reinstall the Fluids and Structures package.

[oscarhg08]

Do I need also to uninstall also the license manager?

[oscarhg08]

How do I delete that directory %APPDATA%\Ansys.

[ANSYS_MMadore]

It will be C:\Users\OSCAR-HG\AppData\Roaming\Ansys, you can delete that directory. Please do uninstall the license manager as well, so there is a clean slate to start. You can find instructions here: https://ansyshelp.ansys.com/account/secured?returnurl=/Views/Secured/corp/v211/en/installation/win_uninstalllic.html

[oscarhg08]

it happens again

[ANSYS_MMadore]

If your license is installed on the same machine, you should be specifying OSCARLAPTOP as the hostname based on the details you have provided. Is OSCAR_HG_VUB some other machine, as that host is not known to the client you're on, OSCARLAPTOP.