Learning Forum

[Syed Saif Ali]

We are encountering an issue with the SpaceClaim application. We consistently receive the following error message when attempting to open the software:

Even after ensuring that no one else in the license pool is using the application, the error persists. Furthermore, when a user closes the application, it takes an extended period (approximately 30 minutes) for the license to be released, and occasionally, it doesn't release at all.

Could you please assist us in resolving this license-related issue?

1. How often is this happening?

There are two user on this license (me and Julian). The license takes some time to revert every time one of us closes the application and the other user tries to open it. Takes atleast 15 minutes always, and sometimes even a few hours.

2. Is it from the time you started using the license?

That’s correct. We encountered this issue right away.

3. Can you go the Ansys License manager on server and check if there is someone using the software?

We did check for it. The problem persists even if no one else is using the software.

[Rajeshwari Jadhav]

Hi Syed,

Please launch your Ansys Licensing Settings> Feature in Use tab> check for disco_level1.

Open your task manager and check if extra ansyscl service is running if yes then end it

[Syed Saif Ali]

Hi Rajeshwari,
Is this need to be be done everythime, That would be frustrating ? Is it on server side or client side?

[Rajeshwari Jadhav]

Hi Syed,

No it's not needed everything, whenever you don't close application properly/ network disturbance/ licenses stucked you will have this issue, to avoid it close your application from file> close/exit/quit option.

Also, this should be done from client end, from server end you can restart the LM to avoid to this issue.