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3D Design

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Topics related to Ansys Discovery and Ansys SpaceClaim.
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  3. SpaceClaim License Issue

SpaceClaim License Issue

    • December 13, 2023 at 3:29 pm
      Syed Saif Ali
      Subscriber

      Hi Team,

      Our customer is having issue with the activation of license using CMD, Can you please assist?

      Curl Error (35) SSL connect error - schannel: next InitializeSecurityContext failed: Unknown error (0x80092012) - The revocation function was unable to check revocation for the certificate.
      ERROR: Unable to activate entitlement with activation id 'Act-cb83293b-61df-4043-814b-c7cff9b0e995', error:
      Curl Error (35) SSL connect error - schannel: next InitializeSecurityContext failed: Unknown error (0x80092012) - The revocation function was unable to check revocation for the certificate.

      Also "curl -v --ssl-no-revoke https://laas.fnocc.com is failing"

    • December 18, 2023 at 4:53 pm
      George Karnos
      Ansys Employee

      Try the following:

      Must allow connectivity on port 443 to these sites:
       
      laas.fnocc.com
      ocsp.digicert.com
      ocsp.int-x3.letsencrypt.org
      flex1397.flexnetoperations.com
      r3.o.lencr.org
       
      Run these commands:
       
      curl -v --ssl-no-revoke https://laas.fnocc.com
       
      curl -v https://laas.fnocc.com
       
      check https://laas.fnocc.com/FNOConnectorCore/ansys/healthcheck through the browser
      Post any and all errors encountered.
    • December 19, 2023 at 2:48 pm
      Syed Saif Ali
      Subscriber

      Still after that they have the following error, It's been a while. Can you hop on a call to fix the issue?

    • December 19, 2023 at 3:02 pm
      George Karnos
      Ansys Employee

      Can you have them run the commands and share the output from those commands?

      Do they use a proxy?

      Install the latest DigiCert certificate: https://discoveryforum.ansys.com/t/h4gzdg

      Make sure they have the ISRG ROOT X1 certificate.

       

      Find Certificates File Edit View Help Find in: certificate stores x find Now New Search Contains: Look in field: Issued TO ISRG Root Xl ISRG Root Xl ISRG ROOT Xl Issued By Issued By ISRG Root Xl ISRG Root Xl Expiration Date 6/4/2035 6/4/2035 Intended Purpos.. Client Authentic .. Client Friendly Name ISRG Root Xl ISRG Root Xl Store Found In Trusted Root Certification Authorities Third-Party Root Certification Authorities

       

      Certificate Viewer: *.1aasprod-uswest2.revenera.com General Certificate Hierarchy ISRGRootX1 Certificate Fields ISRG Root Xl •v Certificate Version Serial Number Certificate Signature Algorithm Issuer Validity Not Before Field Value Expo rtm

       

    • December 19, 2023 at 3:15 pm
      Syed Saif Ali
      Subscriber

       

    • December 28, 2023 at 5:40 pm
      ANSYS_MMadore
      Forum Moderator

      Hello Syed, did you confirm the certificates?

      Please send the output of these commands:

      curl -v --ssl-no-revoke https://laas.fnocc.com
       
      curl -v https://laas.fnocc.com
       
      Did the user test connectivity to the listed sites? You can test these with telnet:
      telnet SITE 443

      or using Powershell

      Test-NetConnection SITE -Port 443

      Does the customer use a proxy for connection to the internet?
       

      1. Add ocsp.digicert.com to their firewalls to ensure full connectivity with the site. The appropriate measure is to allow access to the certificate check URL:   ocsp.digicert.com. Please have their IT ensure they can connect to the DigiCert revocation server.

       

      2. Have them try installing Digicert  as in https://discoveryforum.ansys.com/t/h4gzdg

       

      3. Potentially a Proxy in place. Make sure they set the proxy settings under Internet Options and the HTTPS_PROXY variable. For reference see https://discoveryforum.ansys.com/t/m2jxqa/discovery-patch-for-addressing-proxy-server-issues

       

      Are you able to submit a Support Request on the customer portal where we might be able to dig deeper?

       
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