Spaceclaim Error: Cannot open STEP file types

- April 7, 2022 at 2:42 pm
  
  hans.hohensee
  Subscriber
  
  Hi,
  
  I am not able to open STEP-file types or any other non-Ansys filetypes in Spaceclaim.
  
  - Version: 2018.2.0.08085
  
  We have floating licenses for this version available, so installed it on a new pc. The licensing seems to work and i can activate/deactivate license packages without a problem. However, I can only open and save spaceclaim/ansys file formats.
  
  Does anyone what is causing this issue?
  
  Thanks for your help.
- April 7, 2022 at 3:20 pm
  
  Devendra Badgujar
  Forum Moderator
  
  Hello Hans Hohensee
  
  Let me look into this, I will get back to you.
  
  Regards.
- April 7, 2022 at 3:48 pm
  
  Devendra Badgujar
  Forum Moderator
  
  Hello Hans Hohensee
  
  Do you get any error message while opening those file types ? Please can you share a image of that error to understand it better.
  
  Could you please confirm that you have read/write permissions to the location of the files ?
  - April 8, 2022 at 7:29 am
    
    hans.hohensee
    Subscriber
    
    Hi Devendra,
    
    thanks for your reply. I have read and write permission for those files. The error says: "Fehler beim importieren von "[filename].stp""("Error during import of "[filename].stp""). Attached you find a screenshot of the filetype dropdown menu during the "file menu -> open" import process. The STP format is not listed.
    
    Additional info: The software maintenance subscription has ended. Could this cause a problem for new installations? However the same software version is running smoothly on other machines, where it was installed a couple of months ago.
    
    Thanks for your help.
  - April 8, 2022 at 9:19 am
    
    Devendra Badgujar
    Forum Moderator
    
    Hans Hohensee
    
    Let me check and get back to you.
- April 8, 2022 at 12:24 pm
  
  Devendra Badgujar
  Forum Moderator
  
  Hello Hans Hohensee
  
  Please can you confirm if you have a SpaceClaim Engineer license ( Serial number based - FLT ) floating license ?
  
  You can check what license type you have by launching SpaceClaim and going to File>SpaceClaim options>Resources>About>License Id.
  
  Please send us a screenshot of that page.
  
  Regards.
  - April 8, 2022 at 1:08 pm
    
    hans.hohensee
    Subscriber
    
    Devendra Badgujar Yes, to my understanding I have the SpaceClaim Engineer license.
  - April 8, 2022 at 2:07 pm
    
    Devendra Badgujar
    Forum Moderator
    
    Hans Hohensee
    
    When you first launch this SpaceClaim R19.2 installer, there are two buttons. One is called SpaceClaim, and the other is called SpaceClaim Translators. If you did not run that 2nd option, try doing that. The most common reason for missing file type options is overlooking that translators button in the install menu.
    
    Please let me know if any further assistance is needed.
    
    Regards.
  - April 11, 2022 at 3:24 pm
    
    hans.hohensee
    Subscriber
    
    Devendra Badgujar
    
    You were right, I forgot to install the translator. Thanks for your help!
- June 29, 2023 at 8:10 pm
  henri clniton
  Subscriber
  If you are encountering an error in SpaceClaim where you are unable to open STEP file types, there are a few possible reasons for this issue. Here are some troubleshooting steps you can try:
  1. Confirm file compatibility: Ensure that the STEP file you are trying to open is a valid STEP file and not corrupted. You can try opening the file in another CAD software or STEP viewer to verify its integrity.
  2. Update SpaceClaim: Check if you are using the latest version of SpaceClaim. If not, consider updating to the latest version, as it may include bug fixes and improved file format support